Account Coordinator, Enterprise

Account Coordinator, Enterprise

Flock Freight

Chicago, IL, US

Job Type: Full-Time

Function: Sales

Industry: Logistics

About Flock Freight

Founded in 2015, Flock Freight is a technology company reinventing the supply chain through smarter, more sustainable shipping solutions. By leveraging its patented technology, Flock Freight matches locations, schedules, and compatible shipments, finding the best options to pool freight at scale among billions of possible combinations.

Job Description

Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company's guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks' empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Team/Department Overview: Enterprise - Reporting directly to the Manager of Enterprise Account Management. About the Role: At Flock Freight, we're on a mission to make shipping smarter, greener, and more efficient through our Shared Truckload technology. As an Account Coordinator, you'll be at the heart of that mission driving operational excellence for our largest customers and ensuring every shipment runs smoothly from quote to delivery.

This is more than an operations role. It's a chance to learn the business from the inside out, build trusted relationships, and see your impact in real time. If you're someone who thrives in fast-paced environments, loves problem-solving, and wants to be part of a high-performing team that delivers results, this is your opportunity!

What You'll Do:

• Partner with Account Executives and Account Managers to support key customer relationships and deliver exceptional service.
• Manage daily account operations from quoting and booking to invoicing ensuring accuracy, timeliness, and profitability.
• Strategically accept or reject freight based on capacity, performance, and margin opportunities.
• Monitor load boards, resolve issues quickly, and manage escalations to maintain customer satisfaction.
• Coordinate scheduling and optimize coverage for on-time pickups and deliveries.
• Maintain Standard Operating Procedures (SOPs) for each account, identifying trends and collaborating with leadership to drive continuous improvement.
• Oversee billing, rates, and fuel surcharges resolving discrepancies and ensuring smooth financial operations.

Who You Are:

• Bachelor's degree or equivalent experience.
• Exceptionally organized with a sharp eye for detail.
• A natural problem solver who stays calm under pressure.
• Proactive, adaptable, and able to manage multiple priorities in a dynamic environment.
• Comfortable collaborating cross-functionally while taking full ownership of your work.
• Strong communicator who builds trust with teammates and customers alike.
• Dependable and consistent, teammates and customers can count on you to follow through and deliver.
• Flexible to support after-hours or weekend operations when needed.
• Curious, driven, and eager to grow your career in logistics and freight.

Compensation This is a non-exempt role with an hourly rate of $23.00 - $24.00/hour. In addition to hourly pay, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight. Our policy is that we target candidates local to one of Flock Freight's headquarters locations (San Diego and Chicago).

Life & Total Rewards Overview:

• Hybrid Work Model: We value in-office collaboration and cross-functional teamwork. Our hybrid model supports both scheduled in-office and remote work. Our current in-office days are Monday, Tuesday, and Thursday for most positions.
• 401(k) Employer Match: Whether retirement is on your near or long-term horizon, we want to be sure you are setting your future self up for success! Flock provides a 401(k) plan that offers up to a 4% employer match. Eligibility for the plan and company match starts on day one of your employment at Flock.
• Medical, Dental & Vision: Generous coverage for employees and dependents, with both HMO and PPO options available
• Why Flock Freight: You'll join a mission-driven team that values grit, collaboration, and innovation. Here, your work directly contributes to a more sustainable and efficient freight industryand your growth matters as much as our bottom line. Our Promise to You: Flock Freight is committed to fostering a fair, inclusive, and empowering workplace. We hire based on qualifications, merit, and business needsand we believe that great talent comes from every background. Diverse perspectives fuel innovation here, and they make our team stronger. If you're excited about this role but don't meet every requirement, we still encourage you to apply. We have zero tolerance for behavior that harms or marginalizes othersincluding women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. Everyone deserves to feel respected and supported. We welcome people of all identities to join the Flock.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Softbank Investment Advisers