Retail Associate
$18.5 per hourThe UPS Store
Retail Sales Associate
The UPS Store at American University is seeking a Retail Sales Associate to provide exceptional customer service and support a wide range of shipping, printing, and business service needs. Associates work directly with customers, recommend products and services, and communicate information clearly and professionally.
Team members may work at both our American University campus location and our Tenleytown location on Wisconsin Avenue.
This position is ideal for current undergraduate or graduate students attending American University or another Washington, DC-area college or university. Previous retail experience is not required. We are looking for friendly, dependable individuals who enjoy helping others, learn quickly, and take pride in providing outstanding customer service. Successful candidates are motivated, professional, and eager to learn all aspects of the business.
Associates typically work 20-30 hours per week. Store hours are:
- Monday-Friday: 9:00 a.m.-7:00 p.m.
- Saturday: 10:00 a.m.-5:00 p.m.
- Sunday: 11:00 a.m.-5:00 p.m.
Provide outstanding customer service to walk-in customers and telephone inquiries
Listen carefully to customer needs and recommend appropriate products and services
Assist customers with shipping, printing, mailbox, and business service solutions
Learn and maintain knowledge of all products, services, and company procedures
Operate store equipment, software, and point-of-sale systems accurately and efficiently
Maintain a clean, organized, and safe work environment
Work collaboratively with team members and assist with other duties as needed
Currently enrolled in a college or university program
Available to work during summer break (May-August)
Excellent listening, communication, and customer service skills
Strong attention to detail, including basic math and keyboarding skills
Reliable, punctual, and responsible
Able to lift and carry up to 50 pounds
Willing and able to work 15-30 hours per week
Starting pay of $18.50 per hour
Flexible scheduling that accommodates class schedules
A friendly and supportive work environment
Valuable customer service and business experience
Opportunities to develop communication, problem-solving, and professional skills
The UPS Store$16 - $21 per hour
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