Client Care Coordinator

Were Hiring a Client Experience Coordinator Rhode Islands Fastest-Growing Real Estate Team · Smithfield, RI
Were one of Rhode Islands fastest-growing real estate teams, and clients are at the center of everything we do. As we grow, we need someone who thrives on outreach — someone who keeps a running mental list of who needs a call, who never lets a follow-up slip, and who genuinely lights up when they help someone feel taken care of.
If youre the kind of person who treats a missed callback like a personal failure, youll fit right in here.
Who you are:
You dont wait for people to come to you — you reach out first. Youre comfortable making a high volume of calls and you dont find it draining; you find it satisfying. You track conversations in your head before you even open the CRM. Youre warm on the phone, clear in your communication, and organized enough to stay ahead of a long list without dropping anything.
Proactive and self-driven — you initiate, you dont wait
High call volume is your comfort zone, not a stressor
Highly organized with strong follow-through
Warm, professional, and confident on the phone
Clear communicator — written and verbal
You take it personally when someone doesnt hear back in time
What this role is about:
Youll be the connective tissue between our agents and every client they serve — making sure no one falls through the cracks, every question gets answered, and every touchpoint reflects the standard weve built our reputation on.
This is a proactive, communication-heavy role. Youll be reaching out to clients throughout the transaction process, following up after closings, generating reviews, tracking satisfaction, and making sure every person who works with our team feels like theyre in great hands. Think ISA energy applied to client care — not lead conversion, but the same discipline, the same rhythm, the same "I will not let this one slip" mentality.
Compensation:
Base salary: $52,000, paid weekly
Bonus potential: up to $30,000 annually
Total potential: $82,000
Bonuses paid quarterly based on metrics you directly influence — survey scores, response rates, review generation, and client satisfaction
A few things worth knowing:
Full-time, Monday–Friday, in our Smithfield office
Business casual dress code
Fast-paced environment — strong prioritization skills are a must
No resume required to apply — just reach out
Sound like you?
Clients deserve to feel like theyre in great hands every step of the way. If youre someone who runs toward the phone, stays on top of the list, and finds real satisfaction in making people feel cared for — we want to hear from you.
Compensation: $52,000 annually

Responsibilities: Serve as the primary point of contact for clients — proactively reaching out to ensure every buyer and seller feels informed, supported, and confident throughout their real estate experience
Make regular outbound calls to active and closed clients to check in, address concerns, and keep relationships strong on behalf of our agents
Drive our 5-star reputation by requesting reviews, testimonials, and referrals from closed clients and following up to ensure strong survey completion rates
Keep the client pipeline organized and nothing falling through the cracks — flagging critical clients, tracking key touchpoints, and ensuring timely follow-up across the team
Resolve client concerns quickly and professionally , turning challenging situations into positive experiences that reflect well on our team
Maintain accurate client records in our CRM and complete daily tasks and projects with a high degree of organization and follow-through
Collaborate closely with our agents and leadership team to support a seamless client experience from first contact through closing and beyond

Qualifications: Proactive and self-driven — you initiate, you dont wait
High call volume is your comfort zone, not a stressor
Highly organized with strong follow-through
Warm, professional, and confident on the phone
Clear communicator — written and verbal
You take it personally when someone doesnt hear back in time

About Company
The Nathan Clark Team at Your Home Sold Guaranteed Realty has been the #1 real estate team in Rhode Island for over 16 years — with more than 6,000 homes sold and a reputation built on results, trust, and doing right by clients.
What sets us apart isnt just our volume. Its our commitment to back everything we do with guarantees that no other team in the state can offer — including our Guaranteed Sale Program and our 24-Month Buy-Back Guarantee. We dont just say well deliver; we put it in writing.
Our team is fast-moving, growth-focused, and deeply invested in both the client experience and the people who make it happen. We hold ourselves to a high standard, celebrate wins together, and are always looking for driven individuals who want to be part of something thats genuinely the best at what it does.
If you want to work somewhere your effort matters, your growth is supported, and the work you do makes a real difference in peoples lives — this is the place.

WHRE3

Compensation details: 52000-52000 Yearly Salary

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