Field Technician

About the Role
Seeking experienced lead-level Field Technicians to perform structured fiber circuit audits across active data center environments. This is a hands-on, high-volume role requiring precision, technical discipline, and the ability to troubleshoot and resolve contaminated fiber circuits on the first attempt.
This is not an entry-level or helper position. Candidates must arrive with demonstrated fiber optics experience and the technical aptitude to be quickly trained on customer-specific tooling and logging platforms.
Key Responsibilities
Perform end-to-end fiber circuit audits across multiple DMARC locations within a single shift
Clean, scope, and inspect fiber end-faces using industry-standard tools and techniques
Conduct light level testing using optical power meters and light sources at 1310nm and 1550nm wavelengths
Identify and resolve fiber contamination issues, distinguishing between contamination and physical damage
Escalate unresolvable faults following defined escalation procedures
Log all test results, pass/fail outcomes, and actions taken into a customer-provided mobile/web application
Scan and validate cable barcodes using Bluetooth scanners (Code 128 standard)
Confirm polarity using IR cards where required
Maintain accurate documentation and ensure complete, first-time records with no missing data fields
dhere to all ESD, PPE, and site safety requirements
Required Qualifications
Fiber Optics Experience
Minimum 3+ years of hands-on fiber optic cabling experience in data centers, network rooms, or similar restricted facilities
Demonstrated experience with LC, MPO/MTP, and SC connector types
Previous experience performing fiber circuit audits or circuit validations - must be able to describe scope, volume, and outcomes
Working knowledge of DMARC environments and the technician's role within them
bility to distinguish between a contaminated end-face and physical fiber damage without guidance
Cleaning & Inspection
Proficiency with one-click cleaners, cassette cleaners, and reel-style cleaners
Understanding of when to apply wet clean versus dry clean methodology
Familiarity with proper cleaning sequences for both LC single connectors and MPO multi-fiber connectors
Knowledge of common cleaning errors and how to avoid them
Scoping & Testing
Hands-on experience with fiber inspection scopes or video probes
bility to inspect MPO end-faces across all fiber positions and interpret results accurately
Solid understanding of pass vs. fail criteria for fiber end-face inspections of ultra-low latency fiber connections
Experience operating an optical power meter and light source - must be able to walk through a full light level test procedure
Familiarity with expected power levels for multimode and single-mode circuits and ability to flag anomalies
Working knowledge of IEC 61300-3-35 cleanliness standards is a strong plus
Troubleshooting
Demonstrated ability to troubleshoot and resolve failing circuits on the first attempt
bility to isolate fault location - DMARC, patch panel, or further down the run
Experience handling circuits that fail after cleaning attempts and executing next-step escalation decisions
Comfortable working across multiple failing circuits simultaneously with clear prioritization
Documentation & App-Based Logging
Experience using mobile or web applications to log field test results in real time
Understands what constitutes a complete and accurate test record
bility to operate independently when connectivity is limited or an app is temporarily unavailable
Experience correcting logging errors in ticketing or customer portals
Must be comfortable learning a new customer-specific application within the first week of onboarding
Qualifications
Prior experience working on hyperscale or large-scale data center build or audit programs
Familiarity with Jira or similar ticketing platforms
Experience with OTDR testing at 1310nm and 1550nm
Experience working alongside general contractors or construction teams on active build sites
Train-the-trainer experience or willingness to transition into a lead trainer role as the program scales
Tools & Equipment
ll technicians must be able to proficiently use the following:
Fiber inspection scope and video probe
Optical power meter and light source (1310nm / 1550nm)
Wet and dry fiber cleaning solution and cleaners
Bluetooth barcode scanner (Code 128 compatible)
IR card for polarity confirmation
Customer-provided laptop and application access
Ericsson vest, hard hat, ESD-compliant footwear, hearing protection, and safety glasses
Work cart with wheels for equipment transport
Safety Requirements
ESD compliance is mandatory - candidates must be familiar with ESD requirements in data center and network room environments
Full PPE compliance always required on site
Must be able to complete and pass site orientation prior to starting work
Prior experience working in restricted or secured facilities strongly preferred
dditional Information
Supplier shall provide Android phone not manufactured in China. Supplier Personnel are expected to be in market and available to support on-site activities to meet pre-defined SLAs and appointments as required, i.e. 4 hours to be on site and arrival 30 minutes prior to appointment. *Note that Supplier is responsible for compensable travel time and expenses related to ensuring Personnel is in the Base Market at the start of the assignment and for Personnel's demobilization out of the Base Market at the end of the assignment. In addition, Supplier is responsible for paying Personnel for compensable travel time to the first work site as designated by Ericsson and from the last worksite back home or to the hotel. Travel time (as opposed to mileage reimbursement) shall not be charged to Ericsson and Ericsson shall not pay Supplier for any such time. Personnel may charge compensable travel time between worksites during a workday in Ericsson's time and expense tool. Supplier is also responsible for paying Personnel for all administrative time, for example, time spent setting up a computer, communicating with Supplier, completing paperwork or training required by Supplier, entering time into Supplier's timekeeping system, etc. No administrative time may be charged to Ericsson without approval by the Ericsson Resource Manager. Bill rates include, and Supplier is responsible for, (i) all reasonable living expenses within the Base Market; (ii) a smart phone with WiFi tethering, (iii) a laptop computer appropriate to meet the requirements of the assignment, and (iv) any other tools reasonably requested by Ericsson in order to meet the requirements of the assignment. Supplier is required to have its own timekeeping system to accurately record all hours worked by Personnel. Supplier is responsible for ensuring Personnel accurately record all time worked (whether it is chargeable to Ericsson or not) in Supplier's timekeeping system and properly paying Personnel for that time, including any compensable travel time, training time, administrative time, etc., as applicable.
DISCLAIMER: The above statements are intended to describe the general nature and level of work expected to be performed by workers assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Workers assigned may be required to perform additional job tasks as required by the manager. Additionally, Supplier will be responsible for and will pay for forty (40) hours of training per twelve-month period required for the Work. Each job code includes different assessed levels and the associated rates follow the rate cards outlined in the MSA. Please submit your best candidates, as competitively as possible.