Sales Coordinator

Sales Coordinator

Join the Legacy of Live Oak! As we prepare to open the doors to Charleston's newest luxury destination, we are seeking an experienced and motivated Sales Coordinator to join our team.

The Hotel Sales Coordinator plays a crucial role in supporting the sales team in achieving revenue goals. This position requires a highly organized and detail-oriented individual with excellent communication and customer service skills. The Sales Coordinator will assist with a variety of tasks, including lead generation, contract management, event coordination, and administrative support.

Duties and Responsibilities:

• Provide comprehensive administrative support to the Sales & Marketing team, including managing schedules, maintaining CRM databases, preparing reports, processing Bonvoy points, and handling client inquiries.
• Assist with lead generation, market research, and identifying potential sales opportunities; qualify leads and distribute them to appropriate sales representatives.
• Maintain accurate records of all sales activities, client interactions, contracts, and event files across all property systems.
• Prepare, review, and process proposals, contracts, quotes, and documentation for group bookings, corporate accounts, meetings, and events, ensuring accuracy and timely execution.
• Coordinate on-property meetings, conferences, conventions, and social events by managing logistics such as room setup, catering, technical requirements, BEOs, group resumes, and post-event closeout.
• Serve as a liaison between clients, internal departments (event planning, catering, housekeeping, engineering), and external vendors to ensure seamless communication and execution.
• Build and maintain strong relationships with prospective and existing clients by providing exceptional customer service and timely issue resolution.
• Communicate special requirements and pertinent information for VIPs, large groups, and key guests to appropriate hotel departments.
• Monitor and analyze sales data to identify trends, growth opportunities, and areas for improvement throughout the sales process.
• Assist with social media, marketing, and advertising initiatives to promote hotel services, amenities, and brand awareness within the local community.
• Collaborate with advertising agencies, consulting firms, and vendors to ensure marketing efforts align with brand standards.
• Participate in team meetings, training sessions, and ongoing professional development, and perform additional duties as assigned by the Director of Sales & Marketing.

Qualifications:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
• 1-2 years of experience in a sales support or administrative role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Customer Relationship Management (CRM) software preferred.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service orientation.

Benefits:

• Family Focused Culture
• Development and Promotion Opportunities
• Competitive Pay
• Health, Vision, Dental and Supplemental Insurance
• Paid Vacation and Holiday Pay
• 401k