Education Program Specialist

The MOScholars Program Specialist serves as a mid-level role within the Missouri State Treasurer’s Office focused on supporting MOScholars program operations. This role assists the program manager with the administration and oversight of the full lifecycle of the program experience: prospective participant inquiries, application intake, eligibility determination, compliance, and reporting. This is an outward facing role that interacts with multiple stakeholders including parents, educational assistance organizations, third-party contractors, and the public. Location: Missouri State Treasurer's Office, Harry S. Truman Building, Jefferson City MO 65101 or 1390 Timberlake Manor Pkwy, Chesterfield MO 63017 This role will be responsible for leading the program outreach statewide. This role serves as a knowledgeable resource for families, educational assistance organizations, and the public. They will provide clear guidance on eligibility, timelines, documentation, and program use. They will also be responsible for documenting processes and standard operating procedures; propose enhancements to forms, workflows, and systems to increase efficiency. KNOWLEDGE, SKILLS & ABILITIES Familiarity with scholarship and or education program operations, eligibility verification, and documentation standards Familiarity with program compliance practices, audit processes and data security, and confidentiality statutoryrequirements Basic understanding of financial recording keeping Strong organizational and time-management skills; able to prioritize multiple deadlines with high accuracy Excellent written and verbal communication skills to translate policies into plain language for a diverse group of stakeholders Proficient with Microsoft 365,Qualtrics, and virtual meeting tools Ability toexhibitexcellent customer service and conflict resolution skills with an empathetic,solutions-orientedapproach Effective verbal and written communication skills — to professionally answer phones, respond to inquiries, perform webinars and make in person presentations Ability to build a collaborative environment with educational assistance organizations, vendors, and the Treasurer’s Office Be able to work independently and as a team member, adapt to changing priorities and program updates Represent the Treasurer’s Office professionally in both private and public settings PREFERRED QUALIFICATIONS Experience in K-12 educationand/orknowledge of Missouri Education Policies Experience and familiarity with the Individuals with Disabilities Education Act (IDEA) The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Additional information for employment may be found on the Missouri State Treasurer's website at or by contacting the State Treasurer's administration at View phone number on click.appcast.io or View email address on click.appcast.io. EQUAL OPPORTUNITY STATEMENT:The State Treasurer's Office is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, national origin, religion, sex, disability status, age, or other non-merit factors. #J-18808-Ljbffr