Sales Support Associate

About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, PepsiCo, and Anheuser-Busch. We pride ourselves on creating our products fully in-house from initial design and engineering to fabrication and the finishing touches of graphics and paint.

Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry.

Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we're looking for talented individuals to grow with us!

What Do We Offer?

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!

Position Title: Sales Support Associate

Location: St. Charles, MO

Position Summary:

The Sales Support Associate provides administrative, technical, and project support to the Mobile Healthcare Sales Executive and the Mobile Healthcare Division throughout the sales and proposal process. This role helps qualify opportunities, gather and organize customer requirements, develop preliminary vehicle layout concepts, prepare proposals and presentations, conduct product and market research, and coordinate with internal teams. The coordinator helps the Sales Executive manage multiple opportunities while ensuring proposals, designs, and supporting materials are accurate, organized, and professionally presented.

Primary Responsibilities:

• Promote and maintain a safe work environment by following company safety policies, OSHA standards, and proper use of PPE.
• Support the Account Executive during customer discovery and design review meetings, project planning discussions, and follow-up activities.
• Assist with developing preliminary vehicle layouts and coordinating design concepts with Creative, Engineering, and Estimating to ensure customer requirements are addressed.
• Research medical equipment, furnishings, fixtures, and vehicle components to support project development and identify solutions that meet clinical, operational, and budget requirements.
• Assist with preparing and revising proposals based on customer RFPs, requirements, and specifications, ensuring the proposed solution clearly addresses project objectives.
• Prepare customer presentations, sales materials, and other supporting content.
• Maintain an organized library of vehicle layouts, renderings, design concepts, proposal content, technical specifications, photographs, and other sales resources.
• Respond to selected inbound customer inquiries and manage smaller sales opportunities, as assigned.
• Research and qualify new sales opportunities using lead-generation resources and other sources.
• Support special projects and perform other sales and project coordination duties as assigned.
• Serve as front desk backup to the receptionist, as needed.

Required Qualifications:

• Associate degree, some college coursework, or relevant certification/training required; relevant experience may be considered in lieu of a degree.
• 2+ years of experience in sales support, project coordination, proposal development, estimating, design coordination, or a related role.
• Proficiency in Microsoft Office, including PowerPoint, Word, Excel, and Outlook.
• Strong organizational, research, analytical, and project coordination skills.
• Ability to understand customer needs and translate them into clear proposals, presentations, layouts, and supporting documentation.
• Strong written and verbal communication skills with the ability to work effectively with customers and cross-functional teams.
• Ability to interpret basic drawings, layouts, specifications, and technical documentation.
• Strong attention to detail with the ability to manage multiple projects, priorities, and deadlines.
• Demonstrated problem-solving skills and the ability to research and evaluate products, equipment, and technical solutions.
• Willingness and ability to learn medical equipment, clinical workflows, and mobile healthcare applications.
• Highly organized, proactive, dependable, and able to follow through on commitments.
• Ability to travel occasionally for customer meetings, trade shows, site visits, and other business needs.
  • Valid state driver's license and a clean driving record.
  • Demonstrate safe driving practices while driving company vehicles or when driving your personal vehicle on behalf of the company.
• Must demonstrate a consistent and stable work history, along with strong verbal and written communication skills.

Preferred Skills:

• Experience in healthcare, medical equipment, manufacturing, custom vehicles, or another technical industry.
• Familiarity with government procurement and RFP processes.
• Associate's degree or higher in business or marketing, or a related field.
• CAD or design software experience.

Physical Requirements:

• Sitting, standing, and walking in office, warehouse, and manufacturing environments.
• Ability to bend, lift, and position self to move about the office, as needed.
• Required use of fingers and hands to operate a computer.
• Vision abilities required by this job include close and/or color vision, and ability to adjust focus.

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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