Server Lead

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

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Summary:

At Cosm, we don't just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy.

As a Server Lead, you play a key role in delivering this experience-leading the team on shift, elevating service beyond the standard, and ensuring every fan (guest) interaction reflects our commitment to our pillars of service.

Responsibilities:
• Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team leadership and fan (guests) interactions
• Deliver exceptional, service-oriented hospitality to all fans (guests) from arrival through departure
• Demonstrate full knowledge of menus, specials, beverages, promotions, and events
• Uphold and model the company's Pillars of Service in every fan (guest) interaction
• Resolve fan (guest) concerns, including requesting comps and refunds in the POS (Point of Sale)
• Create memorable experiences through engaging, personalized service
• Lead and conduct pre-shift meetings, setting the tone for a connected and high-performing team
• Manage team breaks and ensure proper coverage throughout the shift
• Foster a one-team, connected environment by supporting team members as needed
• Maintain an optimistic , solutions-focused approach when supporting the team and addressing challenges
• Follow direction from leadership and support operational needs (side work, cleaning, etc.)
• Adhere to all company policies, procedures, and standards outlined in training materials and the employee handbook
• Follow all accounting procedures (credit cards, gift cards, discounts, promotions, and team member meals)
• Ensure compliance with all state liquor laws and responsible alcohol service
• Maintain a safe work environment by following company and state safety guidelines
• Arrive on time, in proper uniform, and prepared for each shift with a service-oriented mindset
• Maintain a polished, professional appearance
• Demonstrate strong communication, time management, and problem-solving skills
• Thrive in a fast-paced, high-volume environment and work well under pressure
• Consistently demonstrate a positive, professional, and optimistic attitude
• Attend and actively participate in all required food, beverage, and service trainings
• Stay up to date on company offerings, standards, and initiatives
• Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Experience:
• Previous serving experience required, preferably in a fast-paced full-service establishment.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Food handlers' card and state recognized responsible alcohol certification.
• Must be of legal age to serve alcohol in accordance with local and state laws.
• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will seldom be sitting, kneeling, climbing, pushing, pulling, and lifting over 50 pounds.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.