Service Writer

Description

Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs.

Requirements

• Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
• Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
• Send out finished processed repair quotes to customers
• Responsible for tracking and receiving parts for inspection repair jobs
• Notifies service department for scheduling when repair parts have arrived and verified
• Follow up on active repair quotes on a regular basis and documents the progress
• Archive repair quotes per Service Manager direction
• Provide the required support to the service technicians in the field regarding parts and component identification
• Assist with service job quoting when required
• Assist Service Supervisor with planning and scheduling work when required
• Communicate with sub-contractors, vendors and customers
• Review technical documentation for completing quotes
• Assist branch management with customer issue resolution when required
• Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
• Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
• Participate in the weekly planning and goals meetings.
• Other duties as assigned