Manager-on-Duty Ramp and Passenger Services

Manager-on-Duty Ramp and Passenger Services

Manager-on-Duty Ramp and Passenger Services

Location: Philadelphia, Pennsylvania, US

Company: Worldwide Flight Services, Inc. Compensation: 75,000.00

Job Summary

The Ramp and Passenger Service Manager-on-Duty (MOD) oversees daily operations related to both above-wing (customer-facing) and below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.

Responsibilities

• Below-Wing (Ramp Service): Oversee check-in, boarding, and arrival processes to ensure a seamless passenger experience.
• Supervise gate agents and customer service representatives to uphold service standards.
• Manage passenger irregularities, including delays, cancellations, and denied boardings.
• Handle customer excalations and provide on-the-spot solutions.
• Ensure compliance with airline policies and DOT/FAA regulations.
• Below-Wing (Ramp Service): Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Ensure compliance with safety and security protocols on the ramp.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• General/Shared Duties: Act as the primary decision-maker and point of contact during the shift.
• Conduct shift briefings and debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Minimum Requirements

3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role. High school diploma or equivalent; bachelor's degree in aviation, logistics, or a related field preferred. Understanding of ramp operations, safety protocols, and FAA regulations. Strong leadership, communication, and problem-solving skills. Valid driver's license; ability to obtain airport security badge. Ability to work irregular hours, including weekends and holidays.

Preferred Skills

Ability to operate equipment and hold necessary licensing (if applicable). Ability to perform specific responsibilities related to your shift. Reports to work on a regular and timely basis

Physical Requirements/Working Conditions

Ability to lift 70 lbs

Perks & Benefits

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.