College Work Study Program (TSBDC - Client Engagement and Support)

Job Description

Job Description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (TSBDC - Client Engagement and Support)

Employee Classification: Other

Institution:  Southwest Tennessee Community College

Department: TSBDC

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Work Study Intern will assist the Tennessee Small Business Development Center (TSBDC) by providing crucial support to new clients during the startup phase. This role focuses on client on-boarding, training coordination, and follow-up, ensuring that clients are well-equipped to move forward with their business planning and development.

Job Duties

• Client On-boarding:
  • Send a welcome package to new clients, including essential business planning tools and resources.
  • Ensure all materials are up-to-date and tailored to client needs.
• Training Coordination:
  • Assist clients in identifying relevant training opportunities, including self-paced VOD courses.
  • Register clients for training sessions and provide necessary follow-up information.
• Client Follow-up:
  • Conduct regular follow-up with clients to confirm business progress.
  • Encourage client participation in TSBDC surveys and gather feedback on services provided.

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
  
• Only students who are approved for Federal Work Study are qualified for this position.
  
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
    
• Strong communication and organizational skills.
  
• Ability to work independently and manage multiple tasks.
  
• Interest in small business development and entrepreneurship.
  

Preferred Qualifications

• Currently enrolled as a student at Southwest Tennessee Community College in Business or Legal Studies.

Hours & Compensation

• Part-time position (up to 20 hours per week) during the academic year.
• Compensation in accordance with Federal Work Study guidelines

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies: Dr. Brandon Johnson, Director of People & Culture, View email address on ziprecruiter.com, 737 Union Ave, Memphis, TN 38103, View phone number on ziprecruiter.com. See the full non-discrimination policy.