ITSM Scrum Master
VDart Inc
Title- ITSM Scrum Master
Location- San Diego, CA (Onsite)
Type: Contract
Basic Qualifications:
- 3+ years of hands-on experience in IT Service Management (ITSM) with strong knowledge of Incident, Problem, Change, Knowledge, and Service Catalog Management.
- 3+ years of experience administering and supporting the ServiceNow ITSM platform, including workflow management and service process optimization.
- 3+ years of Scrum Master experience in Agile delivery environments with a strong understanding of Agile Scrum methodologies and frameworks.
- Proven experience facilitating PI Planning events and supporting Agile Release Train (ART) execution in scaled Agile environments.
- Strong expertise in Azure DevOps, including backlog management, sprint planning, work item tracking, dashboards, and Agile reporting.
- Demonstrated experience in stakeholder management, risk mitigation, dependency management, and cross-functional team coordination.
- Excellent communication, facilitation, problem-solving, and leadership skills with the ability to drive continuous improvement and delivery excellence.
Degree:
- Bachelors in Computer Science or equivalent work experience
Vacancy posted 2 days ago
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