Technical Support Manager

$70k - $90k

Power Monitors, Inc.

Mount Crawford, VA

Job Description
Job Description
Salary: $70,000 - $90,000
Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If youre a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, wed love to hear from you!
Key Responsibilities
Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
Provide direct technical support for PMI products, software, and field applications.
Act as the primary liaison between customers, Engineering, and Software Development.
Document, track, and analyze technical issues and recurring problems.
Contribute to testing and feedback during product development and updates.
Create and maintain internal technical documentation and knowledge base content.
Identify process improvements to enhance efficiency and customer satisfaction.
Occasional overnight travel may be required.
What Were Looking For
Strong PC troubleshooting skills, including driver, communication, and security issues.
Proven experience in customer technical support or IT systems support.
Excellent problem-solving and communication skills.
Networking skills
Technical writing or documentation experience a plus.
Technical college degree preferred
Electrical background or experience with electric utilities is a plus but not required.
Benefits
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Supplemental Insurance Options
Company-paid Life Insurance
Paid Time Off (PTO)
401(k) with Company Match
Education Reimbursement
529 College Savings Contribution Matching
About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

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Vacancy posted 17 days ago

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