Guest Services Representative

Extended Stay America - Hiring Event!

Date: Tuesday, November 3rd, 2026
Time: 10AM - 3PM
Location: 1424 Matthews-Mint Hill Road, Matthews, NC 28105

Join us for our Housekeeping/Guest Services Hiring Event and discover opportunities to be part of a team committed to providing the best possible experience for our guests!

WE OFFER:

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Open roles for Matthews, NC:

Guest Services Representative - Be the face of our property! Assist guests with check-in/check-out, answer phones, process payments, and resolve guest issues. Setup and maintain breakfast displays, maintain clean common areas, and ensure all guests receive exceptional service. High School Diploma or GED preferred, plus one to three months related experience or equivalent combination of education and experience. Must be able to work through shift reports and perform audit functions when assigned.

Stop by our hiring event to learn more about joining the Extended Stay America team and reserve your spot today!

About Us:

At Extended Stay America, our Guest Services Representatives demonstrate a strong commitment to providing the best possible experience for our guests. This role is responsible for assisting guests, processing reservations and payments, maintaining cash and credit card accounts, and ensuring company safety and security procedures are followed. Cross-training opportunities available in housekeeping and laundry areas. We promote a service culture that treats all guests and associates with respect and kindness.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.