Field Service Manager - Seattle

Field Service Manager

We are seeking a key contributor to join our team as a full time Field Service Manager in our Seattle market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Serves as designated manager for all on-call responsibilities in the region

Requirements

• Vocational technical school diploma/certification preferred
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Fluent use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and/or Salesforce a plus
• Valid current driver's license in good standing
• Ability to pass a pre-employment drug screen
• Overnight travel may be required

What We Offer

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

$75 - $85 a year

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

Official emails are from our domain. Our approved emails will come from @quenchwater.com or @culliganquench.com.

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Equal Opportunity Employer

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