Sales Assistant

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

We're seeking a detail-oriented Sales Assistant to help support our expanding global sales operations. You will work closely with our international sales team to create quotes, coordinate renewals, and manage approvals. As Sales Assistant you will become a power user in Dynamics CRM and Power Platform, with deep knowledge of our systems and processes. Additional responsibilities include managing document automation templates, customer onboarding and compliance requests, and assisting with customer licensing. The ideal candidate is comfortable learning new systems and processes and adapting as our operations evolve.


Responsibilities

• Become an inside power user of our CRM system to support the sales team.
• Maintain client data integrity in CRM, including name changes and transitions, account hierarchy and relationships, and customer pricing.
• Work with the sales team to create quotes and route them through our approval process.
• Manage Support Renewals, ensuring timely delivery of renewal quotes to customers and coordinating with sales on lapsed and expired contracts.
• Coordinate with product management to maintain the Product Catalog in CRM.
• Complete customer onboarding and compliance requests including forms and online surveys.
• Monitor and assist with customer licensing requests and generate evaluation licenses for the sales team.
• Maintain document automation templates.

Qualifications

Must-Have Skills & Experience

• Expert in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
• Previous experience with CRM systems (such as Dynamics 365, Salesforce, HubSpot) or similar relevant experience
• Solid understanding of working with sales teams and automated sales processes
• Strong organizational and administrative skills
• Detail-oriented and can effectively manage multiple priorities
• Exceptional written and verbal communication skills

Nice to Have

• BA/BS degree is preferred
• Hands-on experience working in Dynamics 365
• Experience with Microsoft Power Platform including Power BI and Power Automate.
• 3+ years of experience in sales support/administration

Pay Range

USD $66,000.00 - USD $78,000.00 /Yr.