Team Leader @ Chick-fil-A Harrison Square (Experience Required)

Team Leader Position at Chick-fil-A Harrison Square

At Chick-fil-A Harrison Square, a team leader is more than a shift leader—they are a culture carrier, a people developer, and a standard-setter. Team leaders inspire others through servant leadership, personal excellence, and genuine care for people.

This role is for individuals who don't just want a job, but want to influence others, grow as a leader, and help build a team where people feel valued, challenged, and supported. Team leaders partner with senior leadership to execute exceptional operations, develop team members, and create remarkable experiences for every guest who walks through our doors. Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.

What Team Leaders Do

Lead with purpose:

• Set the tone for each shift through attitude, clarity, and example
• Model Chick-fil-A's culture, values, and service standards
• Take ownership of results and inspire others to do the same

Develop people:

• Coach, mentor, and encourage team members to grow in skill and confidence
• Provide real-time feedback and recognition
• Build trust, accountability, and teamwork across the restaurant

Drive operational excellence:

• Lead shifts in a fast-paced, high-volume environment
• Ensure consistent execution of hospitality, cleanliness, speed, and accuracy
• Open and close the restaurant, including key-holder responsibilities and cash management
• Outstanding communication, both written and spoken.

Uphold Chick-fil-A standards and Harrison Square values:

• Humility
• Integrity
• Reliability
• Teachable spirit
• Positive mental attitude

Serve guests with heart:

• Deliver memorable, respectful, and efficient service
• Anticipate guest needs and respond with care and urgency

We're Looking for Leaders Who:

• Have a servant's heart and strong character
• Take initiative and lead with urgency and excellence
• Care deeply about people and team culture
• Communicate clearly and confidently
• Thrive in fast-paced environments
• Have prior leadership experience (shift lead, supervisor, team lead, etc.)
• Are committed to exceptional guest service and team development
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.

Position Details:

• Part-time hours—up to 30 hours a week. Must be able to work a shift on Friday and Saturday each week.
• Full-time hours—40+ hours a week. Must be able to work a shift on Friday and Saturday each week.

Weekly schedule includes:

• 2 morning shifts (6:00 a.m. – 3:00 p.m.)
• 2 evening shifts (2:00 p.m. – 11:00 p.m.)

What We Offer:

• A leadership role with real influence and responsibility
• A positive, purpose-driven team culture
• Flexible scheduling (closed on Sundays)
• Intentional leadership development and growth opportunities
• Scholarship opportunities
• Competitive pay
• A free meal on shift
• Quarterly catering trays at a 50% discount
• Access to company discounts

60 Day Leadership Review

In alignment with our commitment to clarity, excellence, and intentional development, candidates on the leadership pathway will participate in a formal 60-day leadership review.

At the 60-day mark, leadership will evaluate readiness and impact across the following dimensions:

Character and Cultural Alignment

Demonstration of Chick-fil-A Harrison Square values: Humility, Integrity, Reliability, Teachable Spirit, and Positive Mental Attitude.

Operational Excellence

Consistent execution of operational responsibilities, mastery of brand standards, and effective shift leadership.

Leadership Influence

Ability to coach, develop, and inspire team members while contributing positively to team culture and performance.

Professional Presence

Clear communication, initiative, sense of urgency, and alignment with Chick-fil-A standards and expectations.

This review is designed to provide meaningful feedback, recognize strengths, and clarify next steps for growth. Should expectations not yet be fully met, a structured development plan will be established. Continued employment and advancement within the leadership pathway—including promotion to team leader and the associated pay increase to $17/hour—will be based on demonstrated progress, leadership readiness, and alignment with our values and culture.

Ready to take the next step in your career? Apply today and let's make a difference together!