Billing Analyst

Billing Analyst

Kelly Services is seeking a detail-oriented and customer-focused Flight Training Billing Analyst to join the Accounting team.

This position is responsible for managing the billing and payment process for flight training customers, including creating invoices, processing payments, maintaining customer accounts, resolving billing issues, and following up on outstanding balances.

The ideal candidate is organized, professional, comfortable working with financial information, and able to provide excellent customer service while handling confidential information.

Key Responsibilities

• Manage the flight training customer billing cycle from deposits through final invoicing.
• Prepare and process customer invoices accurately and on time.
• Receive and process customer payments through various payment methods.
• Maintain customer accounts and contact information in the company's ERP system.
• Monitor account balances and follow up on overdue payments.
• Reconcile payments and identify discrepancies between multiple systems.
• Work closely with Accounting, Sales, and Flight Training Account Management teams.
• Monitor completed training activities to ensure timely billing.
• Respond to customer billing questions and resolve issues professionally.
• Help develop and improve billing processes as the company grows.
• Assist with ERP implementation and other accounting projects as needed.
• Maintain a high level of accuracy, professionalism, confidentiality, and customer service.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field OR an equivalent combination of education and approximately 5 years of related experience.
• 02 years of billing and/or financial experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and handling complex customer situations.
• Strong problem-solving and analytical skills.
• Ability to work effectively with multiple departments.
• Experience with ERP or accounting systems is a plus.
• Professionalism, integrity, and discretion when handling financial and customer information.

Ideal Candidate

The ideal candidate will have experience in billing, accounts receivable, accounting, finance, or customer account management and be comfortable working with numbers, financial records, and customers.

Reliable attendance and strong attention to detail are required.