Routing Dispatcher

Become part of the Transportation Revolution! We are looking for an experienced Call Taker/CSR for our San Antonio, TX team. As a Routing Di spatcher you will be the first point of contact for our customers and drivers, providing assistance and resolving inquiries in a professional and efficient manner. Your primary responsibilities will include answering incoming calls, addressing customer concerns, and ensuring a high level of satisfaction.

What we can do for you as a Routing Dispatcher:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Hours:

Monday- Wednesday 1530-2330

Saturday & Sunday 0400-1200

Your Job Responsibilities as a Routing Dispatcher:

• Manage the day-to-day functions of our drivers by dispatching, monitoring, tracking, and communicating with them
• Implement our quality-driven process to exceed our customers' expectations
• Ensure our operations plan is followed and report any deviations to the customer in a timely manner
• Mentor drivers as needed by setting clear expectations regarding safety, compliance, and on-time performance
• Provide exceptional customer service to our drivers and customers
• Must be able to think out of the box

Skills of a Routing Dispatcher:

• Computer skills with the ability to learn new software quickly
• Knowledge of Microsoft Office including Outlook, Excel, and Word is required
• Effective verbal, written, and interpersonal communication skills
• Ability to run a multi-line phone system with numerous inbound and outbound phone calls
• Ability to calmly handle and resolve driver disputes
• Ability to work with two computer screens and multiple computer software programs simultaneously