Senior Care Coordinator

The Opportunity Helping members navigate healthcare starts with clear guidance and support at each step of their care journey. As a Senior Flex Care Coordinator on Hinge Health’s Clinical Operations team, you’ll be a trusted point of contact who helps members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care. You’ll support HingeSelect, a first-of-its-kind integrated care program, and a broader range of member needs, connecting members, providers, and care teams as new partnerships, pathways, and product capabilities evolve. This role is called “Flex” for a reason. You’ll embrace technology-enabled care delivery to identify provider options, coordinate referrals and keep digital and in-person care connected. In your first 3 months, learn the care coordination workflows, tools, and partner processes, and build confidence supporting members through routine next steps. Provide timely, clear outreach to members and help them understand what to expect as they move from referral to completed services. Explain provider options, network status, benefits, expected costs, referrals, and prior authorization requirements so members can make informed decisions. Coordinate specialist evaluations, imaging, physical therapy, surgery, procedures, and other in-person care, following up to help keep care moving. In your first 6 months, manage a varied caseload with empathy, responsiveness, accurate documentation, and reliable follow-through. Partner with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up to keep digital and in-person care connected. Identify and work through barriers to care, closing communication loops with members, providers, and internal partners. In your first year, share insights from member and provider interactions to help improve coordination and the care experience as HingeSelect and Hinge Health’s care model evolve. You put members first, building trust through empathy, clarity, and follow-through. You are resourceful and organized, and can navigate health-plan requirements, provider networks, referrals, authorizations, and care transitions. You are change agile and a learn-it-all: you adapt to ambiguity, pick up new tools and workflows quickly, and look for ways to improve care delivery. 4+ years of experience in healthcare administration, care coordination, patient access, medical-office operations, or a related clinical or administrative healthcare setting.

• Working knowledge of health-plan and benefits navigation (including payer portals, provider networks, deductibles, copays, referrals, and prior authorization) and experience using EHR/EMR and scheduling systems.
• ability to work from a private, professional space with reliable internet in an eligible U.Associate’s or bachelor’s degree in healthcare administration or a related field.

Medical fluency in Spanish, written and verbal. Experience in telehealth, digital health, or hybrid care delivery. Located in the Eastern or Pacific time zone, or able to cover shifts serving those time zones. Flex Schedule and Location This is a non-exempt Flex position - not a full-time, part-time, or PRN position. Optional overtime may be offered. You must be available for varying morning and evening shifts across time zones to support member coverage from 8 a.m. Shifts are a minimum of four hours and a maximum of eight hours per day, except during scheduled overtime. Weekend coverage is not currently supported, but may be added in the future based on business needs and manager approval. This is a remote role for candidates whose current and foreseeable future state of residence is in one of the following eligible locations: ~ As a visible member of our care team, your name and photograph or likeness will appear in our product and associated marketing materials. At Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI), and migraine care. With over 60 partnerships with health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco, with additional offices in Montreal and Bangalore. Inclusive healthcare and benefits: Comprehensive medical, dental, and vision coverage, plus support for gender-affirming care, family and fertility planning, and travel reimbursement when healthcare isn’t available where you live. Grow with us: Discounted company stock through our ESPP, with easy payroll deductions. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, let your recruiter know. By submitting your application, you acknowledge that we use your personal data as outlined in our Personnel and Candidate Privacy Policy . We’ll never ask for financial details during the hiring process and only use “@hingehealth.FBI Internet Crime Complaint Center. We'll never ask for financial details during the hiring process and only use "@ hingehealth.If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center.