Client Support Coordinator II-Day Shift

Client Support Coordinator II

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco's mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Under the supervision of the Program Director, the Client Support Coordinator II is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This position will ensure the safety of the Navigation Center by monitoring activities of the clients and controlling activities when necessary. This is a full-time, non-exempt, union position. The schedule is Day Shift (8:00am to 4:30pm). Days off are Wednesday and Thursday.

The Client Support Coordinator II position starts at $26.50 per hour.

St. Vincent de Paul of San Francisco offers a robust benefits package that includes:

• Kaiser HMO medical paid in full
• Voluntary dental, vision and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year

Primary duties and responsibilities:

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Responsible for respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Screen all clients, visitors, and staff upon entry to ensure compliance with shelter operational standards.
• Log and store any restricted items that are brought in by clients, visitors, and staff at the Navigation Center.
• Perform perimeter checks of the Navigation Center while on shift and report any findings to the Supervisor on Duty.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center's operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

Qualifications:

• High school degree or equivalent work experience. AA degree preferred.
• One year experience working with diverse populations in a non-profit setting.
• Excellent customer service skills.
• Good communication skills, both oral, reading and written.
• Enthusiastic about service to others.
• Experience with and the ability to work with men and women who are chronically homeless, substance users and/or mentally ill.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Ability to follow rules and supervisor's instructions.
• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
• Ability to maintain professional boundaries with guests, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

Covid vaccination and negative result on TB test required. Background check completed upon acceptance of job offer.

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.

National Council of the US Society of St. Vincent