Service Manager

Service Manager OpportunityIf you're a hands-on leader with a strong mechanical background and a passion for building high-performing teams, this is an opportunity to lead a busy heavy equipment repair operation where your expertise truly matters. Join a long-established, industry-leading material handling company with a reputation for investing in its people, delivering exceptional customer service, and maintaining a culture built on integrity, safety, and continuous improvement. In this role, you'll oversee a skilled team responsible for repairing, rebuilding, and refurbishing some of the most specialized and valuable equipment in the industry while ensuring projects stay on schedule, on budget, and exceed customer expectations.Service Manager BenefitsCompetitive salary up to $92K (DOE) with bonus potentialComprehensive medical, dental, and vision insurance401(k) with company matchPaid vacation and holidaysStable, growing company with over 80 years of successLeadership role with autonomy and opportunity for career advancementSupportive, team-oriented culture focused on safety and continuous improvementService Manager Requirements5+ years of leadership experience in a repair shop, fleet maintenance, heavy equipment, or similar mechanical environmentStrong mechanical aptitude with the ability to troubleshoot and assist technicians when neededExperience leading, coaching, and developing technicians and support staffExcellent customer communication skills, especially over the phoneAbility to prioritize multiple projects while meeting deadlines and customer expectationsExperience managing or coordinating parts inventory is highly preferredStrong organizational, planning, and problem-solving skillsProficiency with shop management systems and basic computer applicationsCommitment to safety, quality workmanship, and ethical leadershipService Manager ResponsibilitiesLead and develop a team of service technicians and parts personnel to achieve operational excellenceCoordinate repairs, rebuilds, and refurbishments of forklifts, aerial lifts, heavy equipment, railcar movers, and other industrial machineryManage workflow to ensure projects remain on schedule and within budgetMonitor work in process (WIP) and proactively resolve bottlenecksEnsure parts availability by coordinating inventory and ordering requirementsCommunicate weekly repair updates with customers and maintain exceptional customer relationshipsPromote and enforce a strong culture of safety, quality, and accountabilityCoach technicians, assist with troubleshooting, and remove obstacles that impact productivityTrack key performance metrics and identify opportunities to improve efficiency and profitabilityPartner with leadership to drive operational improvements and deliver an outstanding customer experience