Client Care Specialist

Job Description

Job Description

Description:

As a Client Care Specialist, you are the first and last impression for our clients. From welcoming pet parents at check-in, to handling scheduling and follow-up communication, to ensuring every client feels valued and cared for, you are the heartbeat of our customer experience.

One of our core values is “Make Their Day” — meaning it is our mission to make every client’s day, every time they visit. Whether it’s a warm greeting, remembering a pet’s favorite treat, solving a scheduling challenge, or simply listening with empathy, you play a key role in creating an experience that goes above and beyond expectations.

The scope of this role transcends traditional reception — it’s about building lasting relationships with our clients, ensuring smooth operations, and supporting our technical grooming team. The right person is enthusiastic, organized, detail-oriented, and passionate about providing outstanding customer service.

• Prior customer service or receptionist experience preferred
• Enthusiastic, outgoing, and professional demeanor
• Strong organizational skills and attention to detail
• Ability to handle scheduling, phone calls, texts, and emails with accuracy and warmth
• Comfortable learning and using scheduling/CRM software
• Reliable, punctual, and adaptable to shifting priorities
• Adherence to company dress code, including wearing a uniform
• Love of animals and comfort being around dogs of all sizes
• Commitment to our core value of “Make Their Day”