Consolidated Business Office Director

Consolidated Business Office Manager (CBOM) – Skilled Nursing Communities Responsible for overseeing and coordinating business office operations across multiple skilled nursing communities. Ensures efficient revenue cycle management, regulatory compliance, and accurate financial processes while supporting community‑level teams. Acts as a strategic partner to administrators and corporate leadership to optimize cash flow, billing accuracy, and resident satisfaction. Salary: $77,000 - $83,500 annually, depending on experience. Service area: Lifespark Corporate Office, St. Louis Park 55416. Mileage reimbursement of 72.5 cents per mile. Schedule: 1.0 FTE, Full Time, Monday – Friday, 8:00am-5:00pm. Lifespark Benefits Include: Annual Reviews/Raises {Shift differentials if applicable} Paid Time Off – Vacation Time Short‑Term Disability & Long‑Term Disability Insurance Life Insurance 401(k) + Company Match for full‑time and part‑time employees Career path to other positions within our growing company! Position Functions & Responsibilities: Oversee and coordinate billing operations for all assigned communities, ensuring timely and accurate submission across all payer types in alignment with company deadlines Provide guidance and support to facility Business Office staff and billing specialists to ensure accuracy of census, payer sources, and ancillary charge capture Standardize billing, cash application, and accounts receivable processes across multiple locations to drive consistency and efficiency Serve as the primary liaison with state and county agencies, ensuring timely resolution of eligibility, coverage, and reimbursement issues impacting multiple communities Partner with community leadership and business office teams to ensure all required resident information is obtained, verified, and maintained for accurate billing Monitor consolidated accounts receivable aging across communities; identify trends, prioritize risk areas, and direct follow‑up efforts in accordance with company policies Oversee and support claim resolution processes, including inquiries, reconsiderations, and appeals for denied or rejected claims, ensuring timely follow‑through by facility teams Supervise and validate daily cash management processes across communities, including deposits, receipt balancing, and payment posting, ensuring adherence to internal controls Lead and review month‑end close activities for communities, ensuring reconciliations are accurate and completed within established timelines Analyze and complete reports, including AR aging, cash collections, and collection activity, providing actionable insights to leadership Oversee accounts payable processes across communities, ensuring timely invoice processing, appropriate approvals, and compliance with company policies Ensure completion and accuracy of required regulatory and internal reporting (e.g., Certificates of Rent Paid and other state‑specific reports) across all locations Identify process gaps and implement performance improvements to optimize revenue cycle outcomes and reduce days in accounts receivable Provide training, mentorship, and interim coverage for Business Office staff during vacancies, onboarding, or performance improvement initiatives Answer phone, greet visitors and provide direction and assistance in a friendly and helpful manner Must be adaptable, flexible to changes, and able to prioritize and organize work efficiently to accomplish workload within time allotted Maintain a positive attitude in relation to customer service program Comply with established safety rules and regulations Promptly report accidents, incidents, and unsafe and hazardous conditions/equipment to supervisor Travel required between communities Understand, comply with, and promote all rules regarding resident’s rights Abide by the facility’s policies, procedures, and practices Participate in and support Quality efforts throughout the facility Attend meetings and mandatory in‑services Knowledge and adherence to safety/disaster preparedness plan All other duties as needed Qualifications: Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, or related field (preferred) 3–5+ years of experience in skilled nursing or long‑term care business office operations Multi‑site experience strongly preferred Strong knowledge of Medicare, Medicaid, and insurance billing processes Experience with electronic health records (EHR) and billing systems Proficiency in Microsoft Excel and financial reporting tools Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. #J-18808-Ljbffr