Front Desk Wellness Advisor

Job Description

Job Description

Job description

At City Cave Spa, our mission is to give life back to humanity .
Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides . In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.

If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.

What You’ll Do

• Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departure
• Uncover each guest’s WHY and guide them to the right next step in their wellness journey
• Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements
• Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage
• Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education
• Invite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presence
• Maintain a polished, guest-ready front desk and lounge environment at all times
• Contribute to growth initiatives including light social content capture, in-spa promotions, and local events

What We’re Looking For

• 1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)
• Comfort with solution-based sales and performance goals (or strong potential to develop this skill)
• Confident, warm communication with the ability to build trust quickly
• Reliable, professional, detail-oriented, and accountable
• Availability to work some morning, evenings and weekends (Friday–Monday required) 
• shift rotations: .10:00am–4:00pm /4:00pm–9:00pm on weekdays & 9:00am–3:00pm/ 3:00pm–9:00pm weekends 
• (position is part-time)
• Desire to grow with a high-performing, values-driven wellness brand

 
What We Offer

• Free and discounted Float Therapy, Infrared Sauna, and Massage
• A supportive, high-performing team with clear expectations and coaching
• The opportunity to be part of a brand redefining modern wellness

About City Cave

City Cave is a premium float therapy and wellness spa offering private infrared sauna, massage therapy, and float experiences. Our services include Floatation Therapy, Infrared Sauna, and a variety of Massage treatments—all designed to help guests restore, rebalance, and reconnect with their well-being.