Medical Assistant Associate

Job Title

Medical Assistant

Job Description

Patient Intake:

• Responds to general patient inquiries about clinic operations within their scope of practice.
• Rooms patients (virtually and in person) and performs standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.
• May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).
• Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate.
• Completes clinic preparation for Living Donor appointments, including reviewing schedules, confirming required records and test results are available, and organizing relevant documentation for the care team.
• Provides onsite intake and rooming support for Living Donor clinics and other transplant organ programs as assigned.

Patient Care:

• Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.
• Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.
• Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures.
• Quality Control testing of POC equipment.
• May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.
• Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
• Queue and pend medication renewals.
• Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines.
• Observes patient status, report changes, and document accordingly.
• Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.
• Informs patients of normal test results within their scope of practice.
• Documents into MiChart within scope of practice.
• Supports Living Donor and transplant-specific patient care activities, follow-up tasks, and communication with interdisciplinary care teams within scope of practice.

Administrative and Clinical Workflow Support:

• Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies.
• Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
• Cleans, stocks, and organizes clinic spaces (exam and supply rooms).
• Maintains inventory and may manage PAR levels when appropriate.
• Processes forms and in basket messages through MiChart.
• May assist with prescription or procedure prior authorizations within scope of practice.
• Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
• Supports orientation and/or shadowing opportunities as assigned.
• Participate in regulatory readiness processes.
• Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MiChart upgrades, or operational meetings).
• Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
• Partners with Living Donor Office providers, nurse coordinators, social workers, financial coordinators, and Transplant Operations staff to support clinic readiness and coordinated patient care.
• Assists with obtaining outside records, diagnostic results, and supporting documentation needed for Living Donor evaluations, follow-up visits, and other transplant-related appointments.
• Provides onsite support for other adult and pediatric transplant organ programs based on patient care and operational needs.
• Maintains flexibility to support changing clinic schedules, staffing needs, and transplant program priorities.

Perform other related duties within scope of practice as assigned.

Responsibilities*

To perform and assist with clinical procedures, maintain equipment, perform laboratory procedures and provide direct patient care.

Department-Specific Assignment: Living Donor Office and Transplant Program Support

This full-time onsite position partners closely with the Living Donor Office and supports other adult and pediatric transplant organ programs as operational needs require. The Medical Assistant is responsible for Living Donor clinic preparation, onsite patient intake and rooming, clinic flow, direct patient care activities within scope of practice, and clinical and administrative workflow support for transplant patients and interdisciplinary teams.

Required Qualifications*

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years)
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.

Desired Qualifications*

• Graduation from a medical assistant diploma program or an equivalent combination of education and experience (1 - 3 years).
• Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).
• Previous ambulatory care, transplant, surgery, or specialty clinic experience preferred.
• Experience coordinating care for medically complex patients preferred.
• Familiarity with MiChart/Epic preferred.
• Experience working in a multidisciplinary academic medical center preferred.
• Demonstrated ability to manage multiple priorities while maintaining excellent customer service and attention to detail.
• Ability to work collaboratively across multiple transplant programs and adapt to changing operational priorities.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.