Care Coordinator

Clinical Coordinator

The Clinical Coordinator plays a pivotal role in ensuring the efficient operation of the primary care practice and the delivery of high-quality patient care. This position is responsible for coordinating clinical workflows, triaging patient calls, supporting providers, and overseeing clinical staff to ensure proper coverage and adherence to protocols. The Clinical Coordinator serves as a resource and mentor for medical assistants and nursing staff, participates in quality improvement initiatives, and manages administrative and clinical responsibilities, including patient education, prior authorizations, and vaccine/medication management. The ideal candidate demonstrates strong leadership, organizational, and communication skills, with a commitment to fostering a collaborative, patient-focused environment.

Education/Training:

• Graduate of an RN accredited school of nursing
• Bachelor's degree in nursing preferred
• Departmental specialized training to provide care to patients within role and successful completion of hospital orientation program

Licenses/Certification:

• Active Basic Life Support (BLS) certification through American Heart Association (AHA) or American Red Cross
• Current Massachusetts Registered Nurse License
• Responsible for keeping license and BLS current

Required Qualifications and Skills:

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served
• Demonstrates knowledge of the principles of growth and development
• Able to assess and interpret data reflective of the client's status
• Provides care outlined in standards, policies and procedures
• Previous experience in a medical/surgical environment required
• Command of verbal and written English
• Positive interpersonal communication skills and good organizational skills

Essential Job Functions:

• Triage and document patient clinical calls in a timely and professional manner.
• Conduct assessments by reviewing patient symptoms and history to determine the appropriate course of action.
• Collaborate with providers to deliver medical advice and care recommendations based on clinical assessment.
• Prioritize and complete clinical administrative tasks, including medication prior authorizations and documentation updates.
• Communicate laboratory and imaging results to patients promptly and accurately.
• Provide patient education and support for chronic disease management, including conditions such as diabetes and hypertension.
• Review and manage the nurse's schedule daily to ensure adequate coverage and workflow efficiency.
• Work collaboratively with the clinical team to coordinate patient care and office operations.
• Identify and escalate potential emergencies or urgent medical situations appropriately.
• Partner with the Practice Manager and clinical team to develop, review, and update triage and clinical care protocols.
• Facilitate physician-to-physician referrals to assist patients in obtaining timely appointments.
• Participate in quality improvement initiatives to enhance patient care and operational performance.
• Oversee vaccine and medication management, including storage, inventory, ordering, and regulatory reporting.
• Serve as a resource and mentor for clinical staff, providing guidance and support on clinical workflows and best practices.
• Assist with onboarding, orientation, and ongoing training of new medical assistants and nursing staff.
• Monitor clinical staff performance and provide feedback to promote professional growth and accountability.
• Support a culture of teamwork, communication, and continuous improvement within the clinical team.