Restaurant Host (part time) - DoubleTree by Hilton San Francisco Airport

This position will be working shifts as a Restaurant Host servicing guests in the hotel's continued efforts to deliver outstanding guest service and financial profitability.  

What will I be doing?

A restaurant host is responsible for welcoming guests, taking to go orders, assist with inquiries, and escorting guests to their seats for dining. Provide service in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Performs general cleaning tasks to adhere to health and safety standards. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs
• Seat guests and manage the seating chart
• Monitor restaurant activity to determine seating and dining flow
• Take and enter to go orders and/or barista orders.
• Upsell when applicable
• Perform opening and closing duties, as needed
• Side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure knowledge of menu
• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

The hourly rate is $25.00 and is based on applicable and specialized experience and location.  

* Willing to cross-train as a restaurant server (hourly rate is $20.50 and is based on applicable and specialized experience and location)

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!