Assistant Housekeeping Manager

Description:

Hyatt Grand Central New York is the only hotel directly connected to the iconic Grand Central Station, offering unmatched access and convenience. Located on 42nd Street in the heart of Midtown Manhattan, our hotel puts the best of New York City at your doorstep-from Broadway and 5th Avenue shopping to world-famous landmarks like the Empire State Building and a host of top dining destinations.

At Hyatt, our associates create authentic hospitality and meaningful experiences for every guest. As Assistant Housekeeping Manager at Hyatt Grand Central New York, you'll help lead the front office team at a busy Midtown Manhattan hotel, supporting smooth daily operations and attentive service from arrival through departure.

At Hyatt, our associates create meaningful experiences through attentive, caring service. As Assistant Housekeeping Manager at Hyatt Grand Central New York, you'll support the Executive Housekeeper in leading daily housekeeping operations across guest rooms, public areas, and night cleaning.

You'll help maintain high standards for cleanliness, safety, and service while supporting associate training, development, and scheduling. This role is a good fit for a detail-oriented hotel leader who can work well with guests, associates, and colleagues across departments.

Responsibilities

• Assist with oversight of daily housekeeping operations, including guest rooms, public areas, and night cleaning.

• Help maintain cleanliness, presentation, and service standards throughout the hotel.

• Support associate training, coaching, development, and scheduling.

• Monitor housekeeping and laundry supplies, inventory, and par levels.

• Help ensure safety, security, and established operating procedures are followed.

• Respond to guest requests and concerns with professionalism and care.

• Coordinate with other hotel departments to support room readiness and a smooth guest experience.

• Help prepare for special requests and the needs of VIP guests and other distinguished visitors.

• Promote a work environment that supports guest satisfaction and associate engagement.

• Assist the Executive Housekeeper with daily priorities and operational needs.

Compensation: The expected salary range for this position is $64,400-$70,000 per year. Final compensation may depend on experience, qualifications, and other job-related factors.

Benefits: We take care of our people so they can take care of our guests. Enjoy a comprehensive benefits package, including:

• Free and discounted hotel stays worldwide

• Medical, dental, vision coverage (after 30 days for full-time roles)

• 401(k) with company match

• Paid time off, parental leave, and adoption assistance

• Complimentary meals during shifts

• Tuition reimbursement and career development opportunities

• Employee Stock Purchase Plan

• Exclusive discounts with top brands

Qualifications:

• A true desire to satisfy the needs of others in a fast-paced environment.

• Refined verbal and written communication skills.

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.

• 2-3 years of progressive hotel Rooms Management experience

• Service oriented style with professional presentations skills

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-NY-New York City

Organization: Hyatt Grand Central New York

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: NEW015764

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.