Account Supervisor

ACCOUNT SUPERVISOR

JOB SUMMARY

The Account Supervisor provides oversight for assigned client accounts, serving as a key point of contact for clients and internal teams. This role applies professional judgment to manage client priorities, budgets, workflows, and account-level decisions; supports planning and account growth; and provides guidance to account team members while partnering with Account Directors on strategy and escalation.

WHO WE'RE LOOKING FOR

• Strategic, organized professional with strong marketing instincts
• Strong communicator with confidence in client-facing situations
• Financially adept with experience managing budgets and revenue pacing
• Forward-thinking, analytical problem-solver
• Someone who collaborates effectively across disciplines
• Reliable leader capable of managing several concurrent initiatives

RESPONSIBILITIES

• Serve as the primary day-to-day point of contact for assigned client accounts, ensuring clear communication and coordination
• Maintain an active in-person client presence through key meetings, presentations, planning sessions, and events
• Apply industry knowledge, performance data, and reporting insights to client recommendations and account planning
• Manage priorities, workflows, and deliverables across assigned accounts within established agency frameworks
• Own day-to-day budget oversight, forecasting, and revenue pacing, escalating risks or variances as needed
• Support contractual compliance, scope management, and renewals
• Contribute to RFP responses, account growth efforts, proformas, and planning materials
• Partner with Account Directors on priorities, escalation needs, and overall account approach
• Provide guidance, feedback, and mentoring to Account Managers and Coordinators as needed

REQUIREMENTS

• 3-6+ years of account management experience within an agency environment
• Strong financial and analytical capabilities
• Proven ability to build strong client relationships
• Understanding of integrated marketing and B2C/B2B principles
• Strong communication and leadership skills

COMPENSATION: $65,000-$72,000 annually

• Comprehensive benefits package, including medical, dental, vision
• 401k-matching contribution
• Generous paid-time-off compensation
• Flexible work schedule
• Paid volunteer opportunities and company-supported charitable events
• Collaborative, creative, and fun team environment with professional growth opportunities

BILLABLE HOURS & ASSIGNMENTS

This role carries an annual billable requirement of 1,750 hours. Billable assignments and workload may vary throughout the year based on client, project, and business needs.

WORK LOCATION & TRAVEL

Remote: This is a primarily remote position for U.S.-based candidates, with optional hybrid or in-office opportunities in Lakewood, Colorado, and/or Sarasota, Florida.

Expected Travel: 10-25%. Travel may include client meetings, conferences, team gatherings, and other business activities. Depending on business needs, travel may require overnight stays, weekends, or time outside regular business hours. Reasonable flexibility is expected, with advance notice provided whenever practicable.

ABOUT MILES PARTNERSHIP

Miles Partnership is a strategic marketing consultancy focused exclusively on travel and tourism. Our team of travel experts and travel enthusiasts are united in the belief that travel enriches lives and strengthens communities. We work with destinations, hospitality businesses and other travel industry clients worldwide to develop marketing and management strategies that amplify local experiences, boost visitation, improve community relations and increase overall economic impact.

OUR COMMITMENT TO CULTURE:

At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.

Miles Partnership, LLLP is an equal employment opportunity employer.

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