Client Service Coordinator

Job Title

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Job Duties

• Receive and Enter Client's Purchase Orders and prepare an open order report to share with the customer on a weekly basis
• Send Confirmations to Clients with ETAs of production (work with Purchasing & Scheduling)
• Enter new Clients information on Activate / Update information
• Confirm Credit Terms with Accounting Team when needed (new clients or update existing)
• Confirm pricing for each PO before confirming to Client- work with site lead should pricing need to be updated
• Request documentation from Regulatory (if requested after launch)
• Inform Clients when Order is ready for pick up
• Pricing Excellence
• Host client meetings (if not launch related)
• Assist Project Manager as needed
• Any other client service tasks as assigned by the supervisor
• Spear head QBR's if requested by customer
• Manage inventory targets and coordinate the resolution, disposition, and mitigation of excess or aging inventory.

Knowledge, Skills & Experience

• 2+ years of experience in a customer service environment.
• Ability to juggle multiple tasks and stay calm under pressure
• Solid written and verbal communication skills as well as strong interpersonal skills including a high degree of professionalism and confidentiality.
• Willingness to be a team player AND work independently.
• Ability to demonstrate initiative, prioritization, and maintain a strong eye for detail.
• Work efficiently with a strong sense of urgency
• Demonstrate effectiveness with large scale, cross-functional projects.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.