Facilities Operations Manager/Program Manager

Facilities Operations Manager/Program ManagerThe Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.5B in federal and commercial assets. Leveraging AI-driven automation, data analytics, and platform-agnostic systems, we create high-performing, future-ready environments that reduce cost, improve efficiency, and enable mission success. Founded in 2012, we now have over 450 employees supporting 23 federal agencies—making us a trusted leader in delivering technology-infused building solutions across the public sector.The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success.Our culture is rooted in integrity, innovation, and service. Through our growing philanthropy program, we support communities by focusing on gratitude, giving back, partnerships, and mentorship.Our Market Offerings Include:Real Estate & WorkplaceFacilities ManagementFacilities Operations & MaintenanceProject Management & EngineeringWorkforce Transformation & Organizational DesignMission SupportSmart Buildings & Energy EfficiencyTechnology SolutionsJoin our rapidly growing team and help shape the future of real estate, facilities, and community impact.Position Description/Summary:Assigned to provide functional guidance and direction in Facilities Operations & Management. Provides technical guidance and administrative direction to multiple sites and buildings. The successful candidate must have strong organizational and teamwork skills, proven problem-solving abilities, and the desire to innovate designs as well as the work processes. Will also be responsible for the review of project plans and specifications for constructability, conformance to regulatory agency requirements and productivity improvement. Provides consultation and guidance to large and complex project work areas as required. Performs duties with a high degree of latitude, exercising independent judgment and reason.Duties:Oversee the O&M support provided to all Business Line (BL) contracts and continuous operation of all building systems, inclusive of critical infrastructureProvides functional guidance and technical directionManage and ensure industry compliance requirements for all aspects of MEP, FLS, VTE and OSHA through direct engagement with Program and Project ManagersSupervisory and management support to Program/Project Managers, engineers and maintenance staffCreate and routinely update a documented plan that includes preventive, predictive and reactive maintenance proceduresDevelop and implement SOP's, MOP's and other processes as appropriate across all BL contractsParticipate regularly in client-facing and contract team communications virtually and in-personLead, create and manage O&M budget and participate in overall operating budget process at both corporate and contract levelsOversight of both management and performance evaluation for contractors/vendors; monitor and document performance in partnership with QC teamEnsure timely and effective response to emergencies and service calls across the BLCoordinate directly with corporate Safety and Occupational Health Manager regularlyLead and organize ongoing technical, safety, and operational process training programs and proceduresParticipate in business development growth opportunities to include solicitation review, RFP support, proposal input, site walks and pricing submissionsReview essential contractual documents such as Scope of Work, Request for Proposal (RFP) and Information ReportUltimately responsible for proper operation of all mechanical, electrical, plumbing and associated control systems across the BL at optimal specified performance levelsSupport and oversee large, complex facilities and maintenance projectsContributes to the organization through strategy definition and implementation of directed initiativesEnsure that appropriate levels of clear and timely communication are occurring with customers at the contract levelEnsures contracts are maintained and services are scheduled as needed to maintain continuity of operationsWorks with building occupants and safety personnel to understand the critical needs and risk of losses associated with operations performed in each area of the building and develop plans to mitigate risksTracks corrective actions and follows up with client and contract team until issue(s) are satisfactorily resolvedEnsures contact procedures are in place for unscheduled system interruptions, equipment malfunctions, or emergency response is required, and updated regularlyProvides technical assistance during emergency response incidents as necessaryDevelops common guidelines and procedures for effective quality assurance/quality control (QA/QC) programsMonitors execution methodology on projects to learn from improvements and to promote continuous improvementSupport the creation of a work environment that fosters openness, trust, communication, teamwork, empowerment, innovation, and job satisfactionProvides leadership and guidance to all BL team membersRequired Experience & SkillsMinimum 10 years of progressive related experience in Infrastructure Operations and ManagementVocational or technical training in related MEP fieldProfessional licensing in aligned trade areasSubstantial experience in the maintenance and operation of a highly technical facility such as hospital, research facility, data center or similarSignificant experience in managing multiple projects and tasks simultaneouslySupervisory experience, demonstrated experience planning, scheduling, and supervising complex maintenance projectsA well-rounded background in all the building tradesDemonstrated knowledge of Direct Digital Control (DDC) systemsSkill in problem solving and critical thinking associated with HVAC, Electricity, Plumbing and other building maintenanceDemonstrated skill in leadershipDemonstrated oral and written communication skillsMust have excellent interpersonal skills and ability to engage with a diverse group of people and effectively share knowledgeDemonstrated computer skills including Microsoft word, Excel, software for building equipment and control systems, familiarity with programmable logic controllers, basic computer hardware troubleshooting skillsAbility to coordinate a large building and/or grounds programAbility to effectively read and interpret blueprints, construction plans and written specificationsAbility to estimate building costs and project timelinesBroad knowledge of all phases of engineering, field activities, production techniques, building materials, and construction methods for development of various work areasUnderstands technical issues and cost related to selection of design features and unique requirementsBroad knowledge of building industry, government compliance & regulatory standards and environmental compliance laws and requirementsHas experience with engineering work planning, scheduling and cost estimatingExperienced with managing knowledge of sustainability and its integration into the design and the construction of various buildingsAbility to solve problems by thinking laterally and be able to understand the needs and requirements of the client and various entities – to provide planning / design / feasibility solutions in a multi -disciplinary / multi - sectional contextMust be self-driven and able to plan and execute work without direct supervision from senior management and/or peersMust be flexible and adapt to working in a demanding environment, including the need to travel and work remotely if / when requiredAdditional Preferred Experience:Federal contracting experience in managing O&M contractsCFM or PMP certificationProfessional Journeyman/Master License in the MEP tradesNICET or NATE certifiedBAS/BMS operations and managementFire Life Safety, Fire Alarm and Fire Suppression managementVertical Transportation Equipment (VTE) managementCFC Universal or equivalentBackflow Prevention certifiedGas InstallationsWater Treatment for all systems (potable and non-potable)Groundwater/Rainwater Reclamation systemsRoof Anchorage systems and compliance