Customer Service Specialist

On‑site: Brea, CA Pay: $25 to $28 per hour Overview We are seeking a professional, customer‑focused Bilingual Spanish Customer Service Representative to support our clients and customers with high‑quality service. This role requires strong communication skills in both English and Spanish, the ability to problem‑solve in real time, and a commitment to delivering an excellent customer experience. Responsibilities Respond to customer inquiries via phone, email, and chat Provide accurate information regarding products, services, and account details Document all interactions in the system with attention to detail Resolve customer concerns while demonstrating empathy and professionalism Escalate complex issues to the appropriate team when needed Meet or exceed department service metrics and performance goals Qualifications Bilingual in Spanish and English (verbal and written) Previous customer service experience in a call center, office, or service‑based environment Strong problem‑solving skills and ability to work in a fast‑paced setting Excellent communication and active listening skills Proficient with computer systems, CRM tools, and multitasking between applications Reliable, detail‑oriented, and team‑focused Benefits Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr