Mobility Tools Subject Matter Expert - U.S. Citizenship Required

Mobility Tools Subject Matter Expert - U.S. Citizenship Required

Position Description
CGI has an exciting opportunity for a Mobile Tools Subject Matter Expert (SME) to support a cloud‑based shared services solution delivering mobile device management and mobile security capabilities to more than 65 government agencies. This role offers the chance to work in a dynamic enterprise mobility environment, support a diverse customer base, and collaborate with cross‑functional cybersecurity and IT operations teams. The Mobile Tools SME will guide customers on industry‑leading mobile management platforms, contribute to incident, request, change, and configuration workflows, and help ensure secure, compliant, high‑quality mobile services across the enterprise.

This position is located in one of CGI Federal's offices in Fairfax, VA or Lafayette, LA; however, a hybrid working model is acceptable. You will be required to work in a CGI Federal office two days per week.

Your future duties and responsibilities
• Provide advanced support for mobile device management and security platforms, including MobileIron, Microsoft Intune, VMware Workspace ONE, Zimperium, and Lookout.
• Support agency mobile tool deployments; troubleshoot escalated issues related to devices, applications, enrollment, configuration, and compliance.
• Create, update, and monitor mobile‑related ServiceNow tickets with accurate categorization and timely resolution.
• Use platform documentation and internal knowledge articles to research and resolve customer requests.
• Develop and maintain documentation, configuration guides, and operational procedures.
• Generate reports on device compliance, security posture, enrollment activity, and platform health.
• Contribute expertise to develop new Knowledge Base content.
• Collaborate with engineering, security operations, and service delivery teams to improve mobile services.

Required qualifications to be successful in this role
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required as well as successful passing of CGI background check prior to beginning work. In addition, candidates must have ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.
• Strong interpersonal skills and a customer‑focused mindset.
• Clear, effective verbal and written communication skills.
• Ability to collaborate across engineering, operations, and support teams.
• Experience supporting MDM or MAM platforms in an enterprise environment.
• Hands‑on experience with at least two major platforms such as MobileIron, Intune, Workspace ONE, Zimperium, or Lookout.

Desired qualifications:
• Experience providing Tier 2 or Tier 3 support for mobile platforms.
• Experience supporting enterprise or shared‑service mobility solutions.
• Familiarity with mobile security tools and terminology.
• Exposure to ServiceNow or similar ITSM platforms.
• Understanding of mobile configuration, policy management, device compliance, and security enforcement.
• Bachelor’s degree or equivalent experience.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $127,500.00 $276,200.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.