Litigation and Compliance Specialist

Litigation And Compliance Specialist

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The Litigation and Compliance Specialist is responsible for overseeing pre-litigation customer and other disputes and class action recovery management, and supporting compliance programs with the supervision of the Assistant General Counsel. This dual-function role requires an experienced legal professional who can coordinate management of a dispute while simultaneously supporting a compliance framework and collaborating with customer relations leadership to develop and implement strategies, policies and procedures for the handling of customer complaints that may give rise to litigation or scrutiny. This individual will work cross-functionally to ensure that matters are handled efficiently and cost-effectively, that the organization maintains adherence to laws and regulations, and that customer-facing matters are managed in a manner that preserves and strengthens the organization's client and customer relationships.

Responsibilities

You will

Dispute Management

• Manage pre-litigation disputes, from initial assessment and early evaluation through resolution. This includes developing strategy based on customer file; operations insight; and knowledge of legal parameters with the oversight of the Assistant General Counsel
• Support litigated disputes with early fact development; oversee discovery, motion practice, and resolution with outside counsel, with the oversight of the Assistant General Counsel
• Support the Assistant General Counsel in supervising outside counsel, when appropriate, ensuring that external legal teams deliver high-quality work product within approved budgets
• Establish and enforce billing guidelines, negotiate fee arrangements, and regularly evaluate outside counsel performance
• Manage litigation holds, ensure compliance with document preservation obligations, and coordinate with the organization's information governance teams
• Support preparation and presentation of regular dispute status reports, budgets, and reserve recommendations to the Assistant General counsel

Compliance Program Oversight

• Design, implement, and continuously improve the organization's compliance framework, including policies, procedures, and internal controls aligned with field and operational support partners; data privacy; telecommunications; marketing and advertising technology
• Support the monitoring of changes in the regulatory landscape in these areas named above
• Provide substantive feedback to technical services to avoid disputes; contribute to training for compliance areas named above; and coordinate with subject matter experts at the company in these areas

Customer Relations

• Collaborate with customer relations leadership to develop and implement strategies, policies and procedures for the handling of customer complaints that may give rise to litigation or regulatory scrutiny
• Serve as a key liaison between the legal department and the organization's customer relations function
• Work closely with customer relations teams to leverage resolution of customer disputes, complaints, and escalations to bolster customer retention
• Provide guidance on customer-facing communications and responses
• Analyze trends in customer complaints and disputes to identify systemic issues, inform proactive measures, and provide feedback to business units aimed at reducing future customer-related risk in order to boost customer retention

The Benefits

• Challenging position with a financially stable and reputable company (NYSE: ROL)
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Teammate discounts, tuition reimbursement, and dependent scholarship awards
• Paid Time Off
• Work Environment: Opportunity for hybrid office and home-based working arrangements once onboarded and trained. Must currently reside in the Atlanta metro area.

Why Rollins?

Rollins, Inc., is a global consumer and commercial service company that provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management industry is $20B and growing and provides services and protection against termite damage, rodents, and insects to more than 2M customers in the US alone. Rollins is headquartered in Atlanta, GA and has over 800 locations worldwide, over 20,000 teammates, and reaches over $3.5B Revenues annually (NYSE: ROL).

The core business is operated through our wholly owned subsidiaries, the largest of which include Orkin US, HomeTeam Pest Defense, Clark Pest Control, Fox Pest Control, Orkin Canada, Western Pest Services, Northwest Exterminating, and TruTech Wildlife.

The mission of Rollins is to empower our brands to focus on best serving their teammates and customers.

Learn more about Rollins careers as well as our diversity, equity, and inclusion efforts on our careers page:

Qualifications

The Experience You Will Bring (Minimum Requirements):

• A minimum of eight (8) years of combined experience in litigation and compliance support is required
• Significant experience in a law firm, in-house legal department, or government agency is strongly preferred
• A bachelor's degree is required; holding an advanced degree in a related field (even without being licensed to practice law) and professional certifications such as Certified Compliance and Ethics Professional (CCEP) or equivalent credentials are a plus
• Knowledge of civil litigation
• Strong familiarity with the regulatory frameworks applicable to the organization's industry

Skills and Competencies

• Exceptional analytical, strategic, and problem-solving skills, with the ability to assess complex issues and develop practical, business-oriented solutions
• Strong written and oral communication skills, as the role requires communication with both legal and non-legal audiences at all levels of the organization
• Highly organized and detail-oriented, with the ability to manage a substantial and varied workload
• Ability to prioritize competing demands, meet firm deadlines, and exercise sound independent judgment in a fast-paced environment
• Proficiency with litigation management software is expected
• Strong interpersonal and leadership skills, with a demonstrated ability to build relationships across functions - including with customer relations, sales, and client-facing business units - influence and collaborate with stakeholders at all levels, build consensus, and lead teams effectively

Physical Demands / Working Environment:

• We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.

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Rollins, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer