Union Concierge

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits

We Care About Your Total Wellbeing

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You'll Be Doing

As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.

• Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally
• Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs
• Providing resident services such as lockout assistance, transportation arrangements, and event support
• Inspecting appearance of lobby for cleanliness (entrance windows/door/floors)
• Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
• Ensuring timely entry of service requests and conducting routine inspections for organized common areas
• Vigilantly monitoring security systems for a secure environment
• Implementing security measures by securing sensitive information and locking computers when away
• Scheduled Hours: Sunday: 7am-3pm, Monday & Tuesday: 3pm-11pm, Wednesday & Thursday: 11pm-7am, Off: Friday & Saturday

What You'll Need To Thrive

• High School diploma or equivalent
• Comfortable working in a unionized environment
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer/technology effectively(Google Suite & MRI) and read written communications.
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Bonus Qualifications

• Customer service experience, ability to handle complex situations and resolve appropriately & professionally

Pay Rate: $23.0819 Hour

• Employees are eligible for overtime pay and performance incentives and are subject to Union and Equity Introductory Period (90 days)
• Preference shall be given to those employees already employed in the building, based on the employee's seniority, but training, ability, efficiency, past performance, and professionalism in the residential setting shall also be considered.