Pool Supervisor

Job Description

Job Description

Description:

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

The Pool Supervisor is responsible for overseeing the daily operations of the Infinity Pool and Pool Food & Beverage service to ensure exceptional guest experiences while maintaining the highest standards of service, safety, cleanliness, and operational excellence. This position provides leadership and support to the Pool & Food & Beverage teams through coaching, training, scheduling, and daily supervision while fostering a positive and collaborative work environment.

The Pool Supervisor serves as a visible leader on the pool deck, ensuring seamless guest service, efficient operations, and adherence to Sanctuary's service standards.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

Pool Operations

• Oversee the daily operation of the Infinity Pool and Pool Bar to ensure an exceptional luxury guest experience.
• Monitor the cleanliness, organization, and presentation of the pool deck, furniture, cabanas, towel stations, and surrounding guest areas throughout the day.
• Ensure pool attendants maintain appropriate towel inventory, chair set-up, cabana readiness, and guest amenities.
• Conduct routine inspections of the pool area to identify maintenance or safety concerns and promptly communicate issues to Engineering.
• Ensure all pool equipment, furniture, umbrellas, and service stations remain clean, operational, and guest-ready.
• Monitor weather conditions and assist with operational adjustments during inclement weather or excessive heat.
• Ensure all pool policies, safety procedures, and guest conduct guidelines are consistently followed.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.

Food & Beverage Operations

• Supervise daily Pool food & Beverage operations while ensuring service standards are consistently met.
• Be thoroughly familiar with menus, ingredients, preparation methods, wine lists, cocktail offerings, and hours of operation for all Food & Beverage outlets.
• Ensure all food and beverage orders are prepared accurately, presented to Sanctuary standards, and delivered in a timely manner.
• Monitor tray, dish, and towel pick-up procedures to maintain cleanliness and efficiency.
• Supervise all guest amenities to ensure timely preparation and delivery.
• Maintain bar inventories and ensure all is properly stocked, inventoried, organized, and guest charges are accurately posted.
• Perform monthly inventories, reconcile purchases, and assist with cost control initiatives for Pool Bar operations.
• Coordinate beverage ordering and inventory management while minimizing waste and maintaining quality standards.
• Ensure compliance with all liquor laws, Title IV regulations, and departmental policies regarding alcohol service.
• Maintain compliance with all Maricopa County Health Department regulations, food safety standards, and sanitation requirements.

Leadership & Team Development

• Assist with recruiting, onboarding, orientation, and training of new team members.
• Coach, mentor, and develop employees through daily feedback and ongoing performance coaching.
• Assist with scheduling, labor management, and daily staffing assignments.
• Conduct daily pre-shift meetings to communicate service expectations, menu changes, VIP arrivals, events, and operational updates.
• Attend weekly Food & Beverage meetings and review Banquet Event Orders to prepare teams for scheduled events.
• Promote teamwork through clear communication, accountability, and positive leadership.
• Assist managers with performance documentation, coaching conversations, and disciplinary action when appropriate.
• Lead by example while maintaining Sanctuary's luxury service standards.

Guest Service & Operations

• Possess thorough knowledge of the resort, guest accommodations, amenities, and outlet offerings.
• Anticipate guest needs and proactively resolve concerns to create memorable experiences.
• Coordinate seasonal operational changes and communicate updates effectively to staff.
• Ensure all work areas, storage areas, service stations, carts, and equipment remain clean, organized, and operational.
• Maintain a positive work environment by fostering respectful and professional relationships with guests, vendors, coworkers, and leadership.
• Perform additional duties as assigned by the Director of Outlets or Food & Beverage Manager.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills, and abilities and be able to perform the essential functions of the position with or without reasonable accommodation.

• Ability to lift, carry, push, and/or transport up to 50 pounds.
• Ability to stand and walk for extended periods of time (up to 10 hours) in outdoor environments and varying weather conditions.
• Ability to work outdoors in high temperatures while maintaining a professional appearance and exceptional guest service.
• Excellent verbal and written communication skills with the ability to communicate effectively in English.
• Strong leadership, coaching, and team-building skills.
• Highly organized with exceptional attention to detail and the ability to multitask in a fast-paced environment.
• Ability to make sound decisions and resolve guest or employee concerns professionally.
• Self-motivated with strong initiative and the ability to prioritize competing responsibilities.
• Maintain safe work practices and promptly report unsafe or hazardous conditions.
• Promote exceptional guest service while demonstrating Sanctuary's Mission, Vision, and Values.
• Must be available to work weekends, evenings, holidays, and varying shifts based on business needs.

QUALIFICATIONS

Education

• High School Diploma or G.E.D. Equivalent
• Current Food Handler’s Card.
• Title IV Liquor Certification

Related Work Experience

• Minimum of 2 years F&B Supervisory experience required.
• Prior experience with Open Table preferred.
• Experience with hospitality and customer service required.