Claims Support Specialist

Kaeppel Consulting is in immediate need of a Claims Support Specialist to support one of our preferred clients in Rochester, NY. This is a 6-month temporary position. Position Summary :Under moderate supervision, performs basic claims/zone support activities Duties and Responsibilities s:Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processe s.Orders supplies and schedules/coordinates meeting s.Greets and directs visitors to appropriate personne l.Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priorit y.Provides customer service support during weather events including CAT loss reports and other CAT support dutie s.Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigatio n.Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basi s.Assist with follow up calls and other claim file support as neede d.Greets, screens and directs visitors to appropriate personne l.Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial service s.Assists personnel with various activities including accessing and verifying policyholder informatio n.Sets follow ups as appropriate for completion of support activitie s.Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as require d.Handles all inquiries with customer service as a priorit y.Enters new loss report information and updates claims documentatio #J-18808-Ljbffr