Billing Representative

Join Inframark: Leading the Way in Water Management

Inframark's Operations and Maintenance team is an award-winning team that delivers cutting-edge water, wastewater, and public works services to municipalities, utility districts, and industries. We are dedicated to supporting our employees as well as protecting the environment and the communities we serve. You would be empowered to thrive in a dynamic, supportive, and innovative environment. Take the next step in your career and join us at Inframark.

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

Position Summary

The Billing Representative III serves as a subject-matter expert for complex billing scenarios, rate structures, and dispute resolution. This role supports batch billing, UAT for system changes, reporting, and cross-functional initiatives to improve accuracy, timeliness, and customer satisfaction.

Key Responsibilities

• Resolve complex issues (back-billing, multi-meter accounts, tax/exemptions, rate disputes, move-in/out overlap).
• Execute pre-bill validations and post-bill audits; investigate anomalies and coordinate corrections across teams.
• Perform UAT for CIS/rate table changes; document test cases/results and recommend go/no-go.
• Prepare routine dashboards (adjustments, exceptions, re-bills) and contribute to root-cause analysis and process fixes.
• Mentor Rep I/II; deliver refresher training and QA feedback; act as escalation point for difficult cases.
• Assist with compliance requests and records for audits and regulatory inquiries.

Qualifications

• 2–4+ years of utility billing/customer care with deep knowledge of rates, adjustments, and billing controls.
• Advanced CIS navigation and strong Excel/reporting skills; AMR/AMI exception handling experience.
• Strong analytical and communication skills; calm, professional approach with customers and stakeholders.

Education & Certifications

• Associate's degree required; Bachelor's preferred in Business, Accounting, or related field.

Skills & Competencies (CLEAR Values)

• Collaboration — partners with Customer Care, Field Operations, Metering, and Finance to resolve issues quickly.
• Leadership — takes ownership of outcomes; (Supervisor) coaches and develops team members.
• Excellence — maintains accurate records and audit-ready documentation; follows SOPs and controls.
• Accountability — meets cycle deadlines, quality targets, and service levels; uses KPIs to drive improvement.
• Respect — communicates clearly and professionally with customers and colleagues.

Work Environment & Physical Requirements

Office/remote environment with extended screen time. Peak workloads during billing cycles and month-end close. Reasonable accommodations may be made for qualified individuals with disabilities.

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.