Shuttle Transportation Dispatcher

Job Description

Job Description

About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve. 

The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all ‘in service’ TransWest vehicles, ensuring they are on time and on route. With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements. 

Compensation:

• $25.00 - $30.00 / Hour 

Benefits:

• Medical, Dental, Vision & Life Insurance 
• 401(k) Retirement Plan with Company Match 
• Paid Time Off (PTO) accrues in accordance with company policy and may be used for vacation, personal, or sick time. Team Members are eligible to accrue up to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service. 
• One paid personal day annually. 8 hours for full-time Team Members and 4 hours for part-time Team Members. 
• Seven Company-Observed Holidays. Full-time non-exempt Team Members receive eight hours of holiday pay and part-time non-exempt Team Members receive four hours of holiday pay for eligible holidays.

Responsibilities: 

• Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.
• Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments. Update and/or create new routes as needed.
• Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed support Fleet Manager on non-reporting units. 
• Manage WIFI uptime and resetting through online portal. 
• Proactively communicate to clients as needed via push notifications, emails and phone calls. 
• Communicate and assist Managers/Supervisors on delays, key distribution, driver and vehicle issues, late check- ins, late routes and other information critical to service success. 
• Monitor client email inboxes and reply to emails as needed.
• Assist with lost and found items. 
• Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays.
• Create and monitor on-time performance and recommend route changes to improve service. 
• Create and pull reports from TripShot and Samsara that help measure our success. 
• Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service. 
• Support driver safety by completing Reasonable Suspicion Training and identifying fitness-for-duty concerns
• Other duties as assigned. 

Requirements: 

• Must be at least 21 years of age 
• Previous dispatch experience or 1+ years of customer service experience required 
• 1+ years of experience using Microsoft Office Suite (Word, Excel, Outlook) 
• Experience with TripShot, Samsara or other dispatching software preferred 
• Detail-oriented w/strong problem-solving and troubleshooting skills 
• Prioritization while multi-tasking under pressure and within short time constraints 
• Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities 
• Able to work independently and professionally with all levels of the organization and partner with teams cross-functionally. 

TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office. 

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.