Field Service Technician

DUTIES & RESPONSIBILITIES Provide immediate, customer-focused support to yield 100% customer satisfaction. Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components. Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability. Installation of NOV FMS products as needed by the business. Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products. Timely and accurate completion of Field Service Reports. Travel to customer’s facilities for service calls and courtesy customer support calls sometimes on short notice. Identify opportunities for improving processes using Lean tools. Travel primarily Mon-Fri up to 75% sometimes on short notice. International travel may be required 1-2 times yearly. SKILLS & EXPERIENCE REQUIRED Mechanical Able to understand and read mechanical plans, drawings, and site layouts. Knowledge of industrial equipment Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position. Knowledge on how to troubleshoot improperly operating equipment. Willingness and aptitude to learn new mechanical skills. Knowledge of VFD and/or PLC’s in industrial setting preferred. Knowledge of rigging, forklift operation, and confined space entry preferred. Welding, Rigging certification preferred. Computer Skills Ability to perform basic tasks on a computer including Microsoft Office Suite. Ability to perform basic tasks on a mobile device. Microsoft Dynamics 365, Excel abilities are preferred. Energy & Drive Self-motivated to complete assigned tasks. Will be energized by challenges and drawn towards opportunities. Will be focused on reaching a quality solution which is acceptable to our customer and the business. Organizational Confident and professional when representing the company. Collaborate with engineering, sales, and service teams to deliver a seamless customer experience. Personal and Interpersonal A strong sense of customer focus (internal/external). Professional demeanor in customer-facing roles. Ability to work independently and collaboratively in a team. Quality Assurance Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions. Contribute to general improvements in the quality and key activities of the department/area. Training Participate in training where/as required. PEC Core (OSHA 30). Welding capabilities. Health, Safety and Environment Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction. To be safety conscious and report any safety hazards to the HSE representative. Qualifications Mechanical Installation/Service Work at least 5 years. OSHA 30, NCCCO Rigger I (preferred). Welding, rigging, and forklift operation (preferred). COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings) 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest. Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information. FREE MDLIVE virtual visits (when enrolled in an NOV medical plan). FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician). FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees). All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals. All regular full-time employees receive up to 11 paid holidays per year. #J-18808-Ljbffr