Service Center Supervisor - Full Time

$28.35 - $34.73 per hour

Yakima Valley Farm Workers Clinic

Join our team as a Service Center Supervisor at Lancaster at Lancaster in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers.
We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families.

What We Offer
$28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
Additional pay for bilingual skills, paid on hours worked
100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, eight paid holidays, and much more!

What You'll Do:
Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies
Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files
Answers questions from staff and provides guidance and feedback
Assists in the formulation and management of performance targets for individuals and teams
Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels
Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving
Updates and maintains scheduling protocols for all clinics the call center is serving
Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures
Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them
Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
Performs other duties as assigned
Management Duties:
Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations Addresses performance and/or behavior issues, clarifying expectations and providing feedback
Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient
Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training
Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF on a daily basis

Qualifications:
High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
Call center experience, preferably in healthcare is preferred
Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint

Our Mission Statement
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Contact us at View email address on jobs2careers.com to learn more about this opportunity!

Apply

Vacancy posted 3 hours ago

Similar jobs that could be interesting for youBased on the Service Center Supervisor - Full Time in Jefferson, OR vacancy

Travel Nurse RN - Nurse Manager - $3,392 to $3,582 per week in Stayton, OR
$3,392 - $3,582 per week
Registered Nurse (RN) | Nurse Manager Location: Stayton, OR Agency: Host Healthcare Pay: $3,392 to $3,582 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: ASAP About the Position Host Healthcare is an award-winning...
Full time
Contract work
Immediate start
Shift work
Host Healthcare
Stayton, OR
8 days ago
Travel Nurse RN - Nurse Manager - $3,392 to $3,582 per week in Stayton, OR
$3,392 - $3,582 per week
...will be matched to one of our responsive recruiters who will have your back throughout your journey. You will also be connected with a full support team that was rated #1 in Nursing Satisfaction by MIT Sloan Management Review. No matter if you want to explore the other...
Full time
Contract work
Local area
Immediate start
Shift work
TravelNurseSource
Stayton, OR
8 days ago
OR - Occupational Therapist - Albany
...effective Occupational Therapy services by implementing appropriate... ...small (160 bed) Level 2 trauma center working with a tight knit rehab... ...feature therapist-driven treatment times.EXPERIENCE/EDUCATION/... ...under pressure. Shift: Days, Full Time Specialty Type: Rehabilitation...
Full time
Shift work
The ESolHealth Advantage
Albany, OR
3 days ago
Retail Project Supervisor
$46.5k - $54k
...opportunity that might be perfect for you! Summary Retail Project Supervisors are dedicated to managing large-scale resets, new store sets,... ...: You must be able to travel (roughly 85% of the time), lift up to 60 pounds, be on your feet for up to 12 hours, and...
Full time
Driveline
Jefferson, OR
a month ago
Full Time Associate Veterinarian
$85k - $100k
...Imagine a veterinary role that honors your time, supports your well-being, and reconnects you... ...leaders, and our 24/7/365 Support Center. At Lap of Love, you don’t have to choose between a fulfilling career and a full life. Here, you can truly live your best life...
Full time
Part time
Flexible hours
2 days per week
Lap of Love
Jefferson, OR
27 days ago
Wellness Director
...protected by law. Description WELLNESS SERVICES DIRECTOR- join us on our mission to... ...all Wellness Department team members with full accountability for the performance of... ...staffing schedules that meet state guidelines, time off requests, overtime guidelines or...
Full time
Part time
Compass Senior
Albany, OR
4 days ago
Travel Labor & Delivery Nurse Manager - $3,500 per week
$3,500 per week
...make sure you receive the best possible staffing experience every time. From our recruiters who reach out with top job... ...Healthcare Facility's - 401k Retirement Savings Program for both full-time and part-time employees, with a wide range of investment options...
Full time
Weekly pay
Permanent employment
Part time
Shift work
Innovent Global
Stayton, OR
12 hours ago
Travel Labor & Delivery Nurse Manager - $3,672 per week
$3,672 per week
...Delivery - L&D to join our travel team in Stayton, OR! This is a full time travel contract position. Requirements include, but are... ...our staffing and recruiting capabilities to include therapy services, nursing services, and all allied services. If you would like...
Full time
Weekly pay
Contract work
Local area
Shift work
Ardor Health Solutions
Stayton, OR
3 days ago
Maintenance Technician III - Lead
$22 - $32 per hour
...: Monday-Friday (8am-5pm) Hours: 40 Full-Time Location: Albany, Corvallis, and Lebanon... ...providing property and asset management services in 1974. We continue to manage the... ...rescources to the maintenance. The position will supervisor staff and help as necessary with...
Full time
Contract work
Temporary work
For contractors
Monday to Friday
Flexible hours
Cascade Management
Albany, OR
2 days ago
Online Survey Taker. Earn up to $25 per survey. - Remote - Jefferson
$25 per unit
...Share your opinion and help influence brand decisions on services and products you use every day. What We Expect... ...great way to earn extra income as a side gig/hustle, part-time job or even as a full time job. Online surveys can pay up to $25 per completed survey...
Full time
Extra income
Part time
Second job
Remote work
Work from home
Flexible hours
Earn Haus
Jefferson, OR
a month ago
Histology Technician in Oregon
...healthcare recruiter, I'm here to help! I have a new Histology Tech position available near Jefferson, Oregon ! Details - Full-time and permanent - Shift: Days - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Job...
Full time
Permanent employment
Shift work
K.A. Recruiting
Jefferson, OR
3 days ago
Histology Technician in Oregon
...recruiter, I'm here to help! I have a new Histology Tech position available near Jefferson, Oregon ! Details - Full-time and permanent - Shift: Days - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc)...
Full time
Permanent employment
Shift work
K.A. Recruiting
Jefferson, OR
2 days ago
Certified Medical Assistant - $1,500.00 Bonus - $22.51 - 33.14/hr
$22.51 - $33.14 per hour
...Medical Assistant at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of... ...and Oregon. We offer a wide range of services such as medical, dental, pharmacy,... ...00 ~ Bonus will be pro-rated based on Full Time Equivalency (FTE) Benefits...
Full time
Apprenticeship
Yakima Valley Farm Workers Clinic
Jefferson, OR
3 hours ago
Surrogate Mothers Wanted — Generous Compensation + Full Support
...one healthy pregnancy and meet our basic health qualifications, you may be eligible to receive generous compensation while receiving full support from our experienced team throughout the process. This is an opportunity not only to help intended parents grow their...
Full time
Legend Family Surrogacy
Jefferson, OR
2 days ago
Speech Language Pathologist School 2026-2027 SY
...eligible clinicians and educators who commit to and complete their full school year assignment (30+ hours/week), plus the opportunity to... ...: Albany, OR · Location Type: On-Site · Schedule: Full Time · Hours: 40.00 · Grade/Age Levels: Elementary School;High School...
Full time
Hourly pay
Weekly pay
Contract work
Summer work
Local area
Immediate start
Work visa
Epic Special Education Staffing
Jefferson, OR
11 hours ago
Travel Nurse RN - Labor & Delivery - $3,206 per week in Stayton, OR
$3,206 per week
Registered Nurse (RN) | Labor & Delivery Location: Stayton, OR Agency: GetMed Staffing Pay: $3,206 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 6/8/2026 About the Position GetMed Staffing...
Full time
Contract work
Shift work
GetMed Staffing
Stayton, OR
4 days ago
amazon flex $15+/ Hour (Sign on Bonus)!
$15 per hour
...making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first...
Full time
Extra income
Part time
Seasonal work
Work from home
Relocation package
Flexible hours
Amazon
Jefferson, OR
3 days ago
Travel Nurse RN - Psych - $1,063 to $1,212 per week in Albany, OR
$1,063 - $1,212 per week
Registered Nurse (RN) | Psych Location: Albany, OR Agency: Host Healthcare Pay: $1,063 to $1,212 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: ASAP About the Position Host Healthcare is an award-winning travel...
Full time
Contract work
Immediate start
Shift work
Host Healthcare
Albany, OR
1 day ago
SY 26/27 School Speech-Language Pathologist - CF-SLP (97352)
$52 - $56 per hour
...collaboration needed to thrive in your role. Job Details: Full-time, in-person position School Year Dates: End of August 2026 -... ...and participate in the development of Individualized Family Service Plans (IFSP s) and in the determination of placements for...
Full time
Weekly pay
Daily paid
Summer work
Immediate start
PediaStaff
Jefferson, OR
4 days ago
Travel Nurse RN - Labor & Delivery - $3,513 per week in Stayton, OR
$3,513 per week
Registered Nurse (RN) | Labor & Delivery Location: Stayton, OR Agency: FlexCare Pay: $3,513 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Position Details Profession...
Full time
Contract work
Immediate start
Shift work
FlexCare
Stayton, OR
3 days ago
CDL DRIVER
$31.44 - $34.93 per hour
...yards located in Oregon to get the routes started. [commute/travel times may vary] We help YOU make it! Compensation depends on... ...pillars of cultural beliefs, work ethic, collaborative spirit, and service. ~ Deliver best-in-class Customer Service. Deliver...
Full time
Hourly pay
Daily paid
Temporary work
Local area
Flexible hours
Shift work
Night shift
Early shift
US Foods, Inc.
Marion, OR
7 days ago
Travel Nurse RN - Medical-Surgical in Albany, OR
...Medical-Surgical Location: Albany, OR Agency: Coast Medical Service Pay: Competitive weekly pay (inquire for details) Shift... ...an elite traveler experience for the experienced or first-time traveler. Coast is featured on Blue Pipes' 2023 Best Travel Agencies...
Full time
Weekly pay
Immediate start
Shift work
Coast Medical Service
Albany, OR
9 days ago
Travel Nurse RN - Administration / Management in Stayton, OR
Registered Nurse (RN) | Administration / Management Location: Stayton, OR Agency: Titan Medical Group Pay: Competitive weekly pay (inquire for details) Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP ...
Full time
Weekly pay
Contract work
Immediate start
Shift work
Titan Medical Group
Stayton, OR
6 hours ago
Travel Nurse RN - Labor & Delivery - $3,206 per week in Stayton, OR
$3,206 per week
...world of travel nursing. As a proud women and minority-owned company, we specialize in offering unparalleled healthcare recruiting services tailored to your unique needs. We understand that the relationship between a healthcare traveler and their recruiter is...
Full time
Contract work
Shift work
TravelNurseSource
Stayton, OR
4 days ago
Travel Nurse RN - Labor & Delivery - $3,514 per week in Stayton, OR
$3,514 per week
...in labor. They also work with doctors to ensure a safe delivery. Labor and Delivery Room nurses work in hospitals, community health centers, physicians' offices and adult education centers, providing one-on-one education to pregnant women and new mothers, to promote...
Full time
Contract work
Immediate start
Shift work
Care Career
Stayton, OR
5 days ago
Travel Nurse RN - Outpatient Clinic - $2,080 per week in Albany, OR
$2,080 per week
Registered Nurse (RN) | Outpatient Clinic Location: Albany, OR Agency: GQR Healthcare Pay: $2,080 per week Start Date: ASAP About the Position GQR Healthcare is representing a well-known health system seeking experienced Clinic providers to add...
Full time
Contract work
Immediate start
GQR Healthcare
Albany, OR
10 days ago
Travel Nurse RN - Labor & Delivery - $2,706 to $3,126 per week in Stayton, OR
$2,706 - $3,126 per week
Registered Nurse (RN) | Labor & Delivery Location: Stayton, OR Agency: National Staffing Solutions Pay: $2,706 to $3,126 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: ASAP About the Position Details of the ...
Full time
Contract work
Temporary work
Immediate start
Shift work
National Staffing Solutions
Stayton, OR
5 days ago
Travel Nurse RN - Outpatient Clinic - $2,080 per week in Albany, OR
$2,080 per week
...professionals with top healthcare systems nationwide. Whether you're seeking an assignment in a bustling city or want to spend your free time by the beach, we offer a wide range of roles that match your career goals and lifestyle. At GQR Healthcare, we prioritize your...
Full time
Contract work
Immediate start
TravelNurseSource
Albany, OR
10 days ago
Travel Nurse RN - Labor & Delivery - $2,918 to $3,118 per week in Stayton, OR
$2,918 - $3,118 per week
Registered Nurse (RN) | Labor & Delivery Location: Stayton, OR Agency: Ventura MedStaff Pay: $2,918 to $3,118 per week Shift Information: Days - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Are you...
Full time
Contract work
Immediate start
Flexible hours
Shift work
Ventura MedStaff
Stayton, OR
4 days ago
CRNA needed in Stayton, OR
...Job Description About the POSITION: Looking for a CRNA in Stayton, OR CRNA only, independent practice Full-Time W2 – competitive pay Busy orthopedic program Frequent ultrasound-guided blocks Other surgical specialties include general surgery, GYN,...
Full time
Relocation package
Weekend work
1 day per week
Columbia Healthcare
Stayton, OR
19 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Center Supervisor - Full Time. Be the first to apply!