Client Relationship Consultant

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in‑person, by appointment, and virtually to provide the best possible counsel while adopting a digital‑first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. They build and foster relationships through proactive outreach and follow‑up, asking questions and learning about financial needs and channel preferences; identify solutions for new and existing clients; maintain a working knowledge of consumer and business banking products, including digital services; provide a consistent optimal client experience, including greeting clients and processing basic transactions; develop collaborative partnerships with branch team members; open new accounts, complete service requests, and submit credit applications; proactively educate clients on emerging and self‑service digital products; and leverage resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Applicants will undergo background and credit checks; failure to maintain NMLS requirements may result in rescission of the offer or termination of employment. Basic Qualifications High school diploma or equivalent Typically has a minimum of three to four years of job‑related retail banking experience or a combination of experience and commensurate training Preferred Skills and Experience Proven ability to build and foster client relationships through proactive outreach and follow‑up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures, and support systems Proven customer service and interpersonal skills Experience using and demonstrating digital products and self‑service technologies Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset Demonstrated basic level of proficiency in making appropriate recommendations that meet customers’ needs both reactively and proactively Experience in the financial services industry preferred Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. Equal Employment Opportunity U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other factors protected under applicable law. E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain U.S. territories. The program is an Internet‑based employment eligibility verification system operated by U.S. Citizenship and Immigration Services. The salary range reflects figures based on the primary location. Pay Range: $20.25 – $24.75. Actual range may vary by location. U.S. Bank also offers incentive and recognition programs, equity stock purchase, and pension (subject to eligibility). Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics, Business Conduct, and workplace conduct and safety policies. Posting may be closed earlier due to a high volume of applicants. If you need accommodations for disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. #J-18808-Ljbffr