Dispatcher/CSR (Hiring Immediately)

CSR Dispatcher

Air Conditioning Specialist Macon, Georgia Full-time Pay:

$16- $18 / Hour Air Conditioning Specialist is hiring a dependable and customer-focused

CSR/Dispatcher

to support our Macon team. This position is responsible for answering customer calls, scheduling service appointments, dispatching HVAC technicians, and helping the field team provide timely, professional service. The ideal candidate is organized, calm under pressure, comfortable managing a high volume of calls, and able to adjust the schedule as priorities change throughout the day. Responsibilities

Answer incoming calls professionally and assist customers with scheduling service

Gather accurate information about customers’ HVAC concerns

Schedule and confirm service appointments

Dispatch technicians based on location, availability, skill level, and urgency

Monitor the schedule and communicate delays or changes to customers

Maintain regular communication with technicians and managers

Update customer records, job notes, and appointment details

Follow up with customers regarding service needs and appointment status

Assist with outbound calls, maintenance scheduling, and customer follow-up

Provide excellent customer service during routine and urgent situations

Qualifications

Previous customer service, dispatching, call-center, or office experience

HVAC, plumbing, electrical, or home-services experience preferred

Service Titan experience strongly preferred

Comfortable handling multiple phone lines and a high volume of calls

Ability to remain calm and professional with upset customers

Dependable attendance and reliable transportation

Ability to prioritize changing needs in a fast-paced environment

What We Are Looking For

A positive and professional attitude

Strong follow-through and personal accountability

A team player who communicates clearly

Someone who can balance customer needs with technician availability

A quick learner who is comfortable using scheduling and dispatch software

Someone who understands that accurate communication is essential to a successful service department

Benefits

Competitive compensation based on experience

Full-time, stable employment

Benefits package

Paid time off

Training and opportunities for professional growth

Supportive team environment

If you are organized, dependable, and enjoy helping customers while keeping a busy service team moving, we would like to hear from you. Apply today to join Air Conditioning Specialist in Macon, Georgia. Air Conditioning Specialist is an equal-opportunity employer.

Compensation details:

16-18 Hourly Wage

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