Patient Services Coordinator

Job Description

Job Description

Description:

Do you love interacting with people? Come work for Houston’s most respected ophthalmology practice, Mann Eye Institute. We are looking to hire a Patient Care Coordinator to join our Patient Services team. Join a fast-paced, team-oriented, highly visible medical practice with an emphasis on patient care, excellence, results, and integrity.

As a member of our patient care team, you will be responsible for taking all incoming calls from patients interested in learning more about our services, scheduling, or answering questions. You will play a very important role in the lives of our patients. You will need to demonstrate your ability to retain and utilize a vast amount of information that is key to the decision-making process for where the patients will decide to go for their eye care needs.

THE IDEAL CANDIDATE MUST:

• Experience in medical, executive, or luxury sales is a plus
• Be a self-starter, articulate, a quick thinker, and confident
• Possess strong listening and presentation skills
• Be a team player who works well with others and individually
• Ability to multi-task, prioritize, and manage time effectively
• Have excellent customer service skills and a caring personality
• Be positive, self-motivated, and high energy
• Have a strong ability and willingness to learn medical procedures, terminology, electronic medical records software
• Have excellent computer skills and be proficient in Microsoft software including Word, Excel, and Outlook.
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Phone skills, including familiarity with complex or multi-line phone systems
• De-escalate situations involving dissatisfied patients, offering patient assistance and support with compassion.

Spanish Speaking - Preferred

Hours: Monday - Thursday 8:00am - 5:00pm; Friday 8:00am - 2:00pm

Benefits:

• Medical and dental benefits with company contributions, starting on the first day of the month following your hire date.
• Affordable medical insurance options for employees and their families.
• Dental, vision, and pet insurance plans.
• Company-paid short-term disability, life insurance, and accidental death and dismemberment benefits.
• Employee mental health assistance program.
• Company-matched 401(k) plan.
• Flexible spending accounts for medical and dependent care.
• Health Savings Account (HSA).
• 24-hour telemedicine access through Teladoc.
• Voluntary benefits and life insurance coverage.
• 18 days of paid time off, accruing annually from your first day of employment.
• Annual rollover of up to 80 hours of unused PTO.
• Paid holidays.
• Free annual eye exams for you and your family.
• Generous discounts on LASIK, cataract surgery, and optical goods for you and your immediate family.
• A fun and rewarding work environment built on a strong culture and core values.
• Employee appreciation celebrations and rewards.
• Refer-a-friend bonus program.
• Certification reimbursement.
• Voted a Top Workplace by our employees and recognized by the Houston Chronicle for multiple years.

MUST live in Houston and commute to 5115 Fannin St. Houston, TX 77004 for trainings