Patient Access Supervisors

Patient Access Supervisors

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Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work! Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.

PREMIER BENEFITS - For FULL TIME Employees:

• Competitive Pay
• 401K Matching Plan
• Up to 4% Quarterly Bonus Opportunities
• Medical, Dental & Vision Insurance
• Employer Paid Life Insurance
• Short Term / Long Term Disability Insurance
• Paid Vacation Time Off
• Paid Holidays
• Referral Incentives
• Employee Assistance Programs
• Employee Discounts
• Fun Company Events

JOB DESCRIPTION INTAKE SUPERVISOR Description of Responsibilities The Intake Supervisor is responsible for processing information on new patients as well as for the clinical management and coordination of home infusion services to patients/clients. Also collaborates with the Clinical Pharmacists in resolving patient care issues, and acting as a liaison between home health agencies and case management/utilization review departments. The Intake Supervisor plays a key role in quality assurance monitoring for infusion services.

Reporting Relationship - Intake Manager Scope of Supervision - Intake Department Employees Responsibilities include the following:

• Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner and route to the appropriate department or individual(s) in the pharmacy.
• Establish and maintain accurate and complete patient records.
• Receive calls from new patients and referral sources, and document all customer communications.
• Consults with the Pharmacist-In-Charge regarding referrals, medications and cash quotes as appropriate.
• Assist billing department with verification of insurance coverage for customers.
• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate billing records.
• Communicate with Procurement Supervisor and Pharmacist regarding referrals needing delivery.
• Coordinates nursing when required and communicates confirmation with appropriate parties.
• Contributes to ongoing communication with the home health agencies, hospitals, and doctor's offices for the pharmacy.
• Completing patient admit packet and forwards it to the procurement supervisor.
• Checks insurance verification is done in a timely manner and entered into the system correctly.
• Checking to make sure new referrals are logged daily on the "New Referral Log".
• Executes counseling notices and performance evaluations as needed.
• Updates patient and nursing contact information in the system as needed.
• Monitors employee's timesheets
• Works on-call after hours as scheduled by the Intake Manager
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the pharmacy's Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in pharmacy committees when requested.
• Participate in in-service education programs provided by the pharmacy.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Perform other duties as assigned by manager.

Minimum Qualifications:

• Organizational skills sufficient to maintain consistently accurate records.
• Ability to evaluate options and to make efficient decisions.
• Computer skills that include proficiency with spreadsheets, word processing, and efficient use of the internet and e-mail.
• Possess and exercise advanced level of accuracy.
• Ability to use good judgment and work with minimal direction.
• Must possess excellent oral and written communication skills, with the ability to express technical issues in "layman" terms.
• Education and/or Experience: Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) Prior experience in a pharmacy or home health company is of benefit. Prior experience in a consumer related business is also of benefit.

It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.