Technical Services Technician

Axelon

Oakland, CA

Summary:

Location: Oakland, CA
Duration: 3 Months

Responsibilities:

Serve as the first point of contact for end users seeking technical assistance.
Troubleshoot issues, including researching, resolving, and documenting technical issues associated with service requests from customers.
Identify when situations need to be escalated to the next level and work closely with appropriate parties to ensure customer satisfaction.
Respond to service and customer requests (e.g., requests for new software, hardware installation) and trouble tickets (e.g., problems with PCs, laptops, laser printers, network access, e-mail access) according to service level agreements.
Fulfill service requests and document problems and resolutions in the problem management system.
Provide a high level of service and availability for all business-related hardware.
Perform business-related hardware repairs and services; assist users in the proper maintenance and operating standards of hardware equipment.
Provide a high level of service for all business-related software applications.
Maintain and record inventory records of hardware and software purchases.
Monitor a routine maintenance program for all computer peripherals to assure clean and orderly environments are maintained.
Perform other related duties as may be assigned.

Requirements:

Knowledge of personal computer hardware and software, including Windows and Macintosh platforms, and state-of-the-art communications systems.
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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Vacancy posted 1 day ago

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