Front Desk Agent

Front Desk Worker The City of Dublin is seeking highly motivated and detail-oriented individuals to join our Recreation Services Team as a Front Desk Worker in The Lounge at the Dublin Community Recreation Center (DCRC). Under the direction of the Adult Recreation Program Supervisor and Coordinator, Front Desk Workers are responsible for the efficient functioning of desk operations in The Lounge, as well as promoting and supporting adult and senior programs as needed. Scheduling/Availability The scheduling process is very flexible and we offer a variety of shifts including days, evenings and weekends. Currently seeking applicants available to work Saturdays and Sundays during the fall months on a substitute basis, with potential opportunities to pick up additional shifts as they are available Note: This is a part-time/seasonal position that is not eligible for a comprehensive benefits package such as vacation/sick leave, health, vision, or dental insurance. Confirmation of conditional offer is contingent on passage of a pre-employment drug test, background check and receipt of favorable references. Beyond the Paycheck Refer a Friend Bonus Program ($100 per successful employee referral) DUBLIN R3 offering incentives such as individual membership to the Dublin Community Recreation Center (DCRC) and employee recognition/appreciation events The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member and are valid for two years. Support through our Employee Assistance Program (EAP) 20% discount on classes and free textbooks at Franklin University Ohio Public Employee Retirement System (OPERS) enrollment and contributions Potential Public Student Loan Forgiveness (PSLF) eligibility Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.) Career mapping and growth opportunities Uniform shirts provided Examples of Duties Extensive computer use processing and accepting payment for activity passes and programs using Rectrac recreation management software. Disperse adult and senior programming information in person and by answering phone calls, routing messages and answering questions appropriately. Greet the public entering the Lounge. Interact with customers and the public to answer inquiries and resolve issues. Maintain a current knowledge of all Adult and Senior programs, activities and events. Interpret and enforce City of Dublin Community Recreation Center policies, procedures and rules. Attend meetings and trainings as required. Actively assist in developing, managing, and maintaining the day-to-day operations of the Lounge. Ensure the security of equipment, supplies and materials, including inventory and planning for replacement of supplies in a timely manner. Conduct a daily check of the area and equipment for safety, cleanliness and good repair. Clean the Lounge area, keeping it free of hazards and debris. Anticipate and minimize potential problems with patrons or the environment and respond effectively to problems that occur. Apply policies and procedures in responding to issues and concerns. Effectively communicate programs or concerns to the Adult Program Team. Set the example of Recreation Service's Workplace Mutual Expectations: positive energy, trust your co-workers, be solution-oriented, and hold yourself and others accountable. Abide by mandatory reporting policies as described in the staff manual. Typical Qualifications Must be at least 18 years of age or older. At least one (1) year of previous customer service experience. Possession of current American Red Cross First Aid/CPR/AED certification, or the ability to obtain certification within 30 days of hire. Experience with personal computers. Strong communication, organizational and problem-solving skills. Maintains composure under pressure, does not become defensive or irritated during stressful situations; is not knocked off balance by the unexpected. Ability to follow oral and written directions. Ability to work efficiently and courteously with the public and is customer focused; dedicated to meeting the expectations and requirements of internal and external customers. Must be willing to work diligently and conscientiously when dealing with work schedules and responsibilities. Core Competencies Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause. The City of Dublin is an Equal Opportunity Employer