Service and Warranty Advisor

Equnited

Service And Warranty Advisor

The Service And Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry-level, frontline role and is frequently the callers' first contact for service.

Duties & Responsibilities:

Tier I technical support to provide general troubleshooting
Required complete and thorough documentation of all calls
Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
Required to Dispatch Service technicians based on the issue.
Research and bring to the attention of the leadership team problems and or concerns.
Other duties as assigned.

Requirements

Position Requirements:

High School/GED or equivalent relevant experience
2-3 years of recent experience in a technical support positions preferred but not required
Product Knowledge
Excellent written and verbal communications skills.
Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical

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Vacancy posted 3 days ago

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