Senior Technical Support Specialist

Compensation $85,000.00 - $95,000.00 per year Job Type: Full Time Minimum Years of Experience: 5 years Minimum Level of Education: Bachelors Description Magen David Yeshivah is a Modern Orthodox K–12 independent school in Brooklyn, NY, serving approximately 1,800 students and 400 faculty and staff. The Senior Technical Support Specialist is a key member of the Technology Department, responsible for supporting and administering the organization’s applications and infrastructure at our Elementary School campus. This role contributes to executive-level technology decisions that align the organization with its long-term vision. Travel between Brooklyn campuses and occasional evening or weekend availability is required. This is a 12-month, full-time position with on-site support required five days per week. The position reports to the Director of Information Technology. Key Responsibilities (Responsibilities include, but are not limited to) Provide timely technical support for the school community; manage daily tickets including prioritization, follow‑up, and resolution. Escalate unresolved issues to the Director of Technology as needed. Ensure all requests are logged through the ticketing system with proper documentation and support notes to build an effective resolution knowledge base. Troubleshoot and resolve hardware and software issues to ensure end‑user satisfaction. Provision, troubleshoot, and deploy end‑user hardware including printers, VoIP phones, and workstation components. Terminate cabling and coordinate wiring runs and replacements with facilities staff and external vendors. Provision and deploy Windows computers, Chromebooks, iPads, and MacBooks using deployment solutions and MDM platforms. Provision new user accounts in Google Workspace, Active Directory, Entra ID, Adobe, and other systems as required. Maintain email distribution groups and mailing lists. Maintain and proactively monitor infrastructure, servers, network equipment, and on‑site/off‑site backups. Support and mentor Level 1 Technical Support staff. Support employee onboarding and offboarding processes, including technical training. Set up and operate A/V presentations and livestreams for events, assemblies, and faculty/committee meetings. Required Qualifications Bachelor’s degree in Information Technology, a related field, or equivalent professional experience. 5+ years of help desk or desktop support experience; experience in a K–12 or educational environment is strongly preferred. Extensive knowledge of Windows, Chrome OS, and macOS troubleshooting at both the hardware and software level. Working knowledge of computer networking fundamentals and connectivity troubleshooting. Hands‑on experience with Cisco Meraki networking infrastructure. 3+ years of user, device, and policy management in Google Workspace. 3+ years of device provisioning and management using Jamf Pro and Microsoft Intune. Working knowledge of Active Directory and Windows Server roles and features. Experience with Adobe Creative Cloud and Microsoft Office Suite. Preferred Qualifications CompTIA A+, Network+, or Security+ certifications (or equivalent experience). Apple and Jamf certifications are a plus. Experience with A/V equipment setup and operation, including OBS for livestreaming. Photography and/or videography skills. Additional Requirements Strong organizational skills with the ability to manage multiple priorities independently. Excellent attention to detail, customer service, and communication skills; ability to support users of all ages and skill levels. Ability to handle sensitive and confidential material with integrity. Self‑motivated problem solver with a willingness to learn new technologies. Ability to lift up to 40 lbs and navigate a multi‑story building. Benefits A competitive salary will be based on education and experience Comprehensive benefits package A 403(b) retirement plan with a 5% company match Tuition Reimbursement School paid lunch Continuous school‑wide Professional Development Now is an exciting time to join us! About the School Established in 1946, the mission of Magen David Yeshivah is to ensure and globally support the continuity of Sephardic communities through education. Its vision is to develop a new, globally recognized center of excellence that prepares students to excel academically, graduate college as well as professional graduate schools, and apply their unique talents in the world to create economically independent and personally fulfilling lives. #J-18808-Ljbffr Magen David Yeshiva